Gerald Pollack

Monitor the cash exchange between the casino and hotel at all eight Caesars Entertainment properties in Las Vegas, ensuring that our VIP guests have the most enjoyable experience possible while still maintaining a comfortable profit for the company.

Book room reservations on behalf of the guests, casino hosts, front desk agents and managers, and vice president level executives.

Book and modify reservations at forty-five non Las Vegas properties across the US markets.

Advise hosts and front desk agents how much a guest may be comped and what level of room they qualify for.

Calculate player value by synthesizing MDV (local Market Daily Value), ADT (nationwide Average Daily Take), and Theoretical Wager (local average daily play versus time played) to determine what rewards, offers and comps the guest qualifies for.

Handle between 100 to 200 phone, text, and online interactions per day.

Recommend and execute solutions for issues that arise between guests and the hotels based on available information and guest history.

Set up amenities, transportation, dinner reservations, show and event tickets for VIP guests based on received offers, host and VP requests.

Maintain up to date knowledge about all events and shows within Caesars properties and also citywide in Las Vegas, so we can relay accurate information about all local events when helping hosts plan their guests' vacations.

Ensure our VVIP guests are treated properly, so we can reserve specific suites or villas, address security concerns, and provide privacy and anonymity as requested.

Mapped out new cellular networks for the purpose of upgrading existing systems.

Remotely tested circuit paths to ensure continuity.

physically audited cell hub sites in an effort to reduce dropped calls.

Oversaw network upgrades and cutovers.

Oversaw the decommissioning of 27 outdated cellular towers.

Mapped out circuit paths to upgrade existing cellular networks for T-Mobile's New York / New Jersey region.

Audited existing networks to remove reception issues.

Assisted in monitoring cut-overs to identify non-working pathways.

Tested circuit paths post cut-over to ensure all networks were online.