Jamilah Box
Fort Lauderdale,FL
Summary
Dynamic professional with a proven track record at Kerzner International, enhancing customer satisfaction and streamlining reservations. Expert in organization and efficiency, coupled with exceptional customer service skills. Excelled in fostering collaborative environments and resolving issues, significantly contributing to operational excellence. Skilled in data entry and telephone etiquette, ensuring meticulous attention to detail and a calm, professional demeanor under pressure.
Overview
7
7
years of professional experience
Work History
VIP Casino Coordinator
Kerzner International
Plantation, FL
05.2023 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Reviewed guest information and payment options, checking for accuracy and completeness.
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Generated reports on occupancy rates, cancellations, and no-shows.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Took reservations from patrons by phone.
- Verified customer information including contact details and payment method.
- Provided customers with information on hotel services, amenities, and packages.
- Relayed information on availability, pricing and discounts to customers.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Built and maintained productive relationships with employees.
Receptionist
FLJ Financial
Fort Lauderdale, FL
08.2019 - 04.2023
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Sales Associate
Office Depot Inc
Fort Lauderdale, FL
08.2019 - 10.2021
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
Front of House Team Member
PDQ Restaurant
Fort Lauderdale, FL
05.2018 - 07.2019
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
Education
Bachelor of Science - Crime Science
Florida International University
Miami, FL12-2024
Associate of Arts -
Broward College
Fort Lauderdale, FL08.2020
Skills
- Organization and Efficiency
- Recordkeeping and Bookkeeping
- Meticulous and Organized
- Office Equipment Operations
- Issue and Complaint Resolution
- Data Entry
- Calm and Professional Under Pressure
- Customer service
- Patience and empathy
- Multitasking
- Strong interpersonal skills
- Telephone reception
- Call control
- Phone etiquette
- Customer engagement
- Telephone reservations
Timeline
VIP Casino Coordinator
Kerzner International
05.2023 - Current
Receptionist
FLJ Financial
08.2019 - 04.2023
Sales Associate
Office Depot Inc
08.2019 - 10.2021
Front of House Team Member
PDQ Restaurant
05.2018 - 07.2019
Bachelor of Science - Crime Science
Florida International University
Associate of Arts -
Broward College
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