Gerald Rico
Kissimmee,FL
Summary
Highly motivated and customer-focused professional with 16 years of experience in the customer service industry. Committed to delivering exceptional service and exceeding customer expectations. Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Effective doorman with welcoming demeanor and positive guest relations talents. Polished individual with fluency English and Spanish languages. Over 5 years of experience serving residents in high-end urban residential buildings. Alert and security minded. Talented laborer with solid experience, teamwork abilities and understanding of safety. Competent helping teams complete work through effective materials handling, trash removal and equipment operation. Communicates well with employees and supervisors while working on drill sites. Skilled in well installation, soil drilling and creating detailed activity reports. Meticulous and detailed worker with excellent work ethic.
Overview
17
17
years of professional experience
Work History
Bellman (Runner)
Bags Inc. Sp Plus
05.2023 - Current
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
Video Repair Agent
Spectrum
01.2018 - 04.2023
- Interacting with customers via phone to address their video service-related concerns
- Troubleshooting set-top boxes, cable connections, or network issues
- Ensuring a positive customer experience by actively listening, empathizing with customer frustrations, and demonstrating a commitment to resolving their issues promptly and effectively.
- Actively participated in ongoing training opportunities to stay up-to-date on industry advancements.
- Assisted in training new Repair Agents, sharing expertise and knowledge for their professional development.
Valet Cap
Bags inc. At Disney's Grand Floridian
08.2012 - 10.2017
- Managing a team of valet attendants and ensuring the runners provide efficient and high-quality service to customers
- Responsible for managing the flow of vehicles in and out of the parking area
- Before accepting a vehicle from a customer, valet attendants may perform a basic inspection for any existing damage
- Assisting customers with check-in process, greeting and handling luggage.
Geotechnical Technician Helper
PSI
09.2010 - 08.2012
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Enhanced drilling efficiency by maintaining and repairing drilling equipment on a regular basis.
- Delivered goods and products to customer on time and in excellent condition.
- Followed all relevant traffic laws and safety regulations.
- Maintained strict environmental compliance by properly disposing of waste materials generated during drilling operations.
- Collaborated with geologists to ensure accurate sample collection and proper handling procedures were followed.
Floor Technician
Radisson
01.2007 - 08.2012
- Cleaning and sanitizing several types of flooring surfaces, including carpets, hardwood, vinyl, tile, and laminate floors
- Responsible for maintaining the appearance and condition of floors
- Performing tasks such as stripping old wax or finish, applying new wax or finish coats, and buffing or burnishing the floors to create a polished and shiny appearance
- Using safety protocols and ensure compliance with industry standards and regulations.
Education
High School Diploma -
Freeport H.S
Freeport, NY08.2012
Skills
- Proficient in using customer service software and CRM systems to manage customer interactions, track inquiries, and resolve issues efficiently
- Strong problem-solving skills, with the ability to analyze complex situations, identify root causes, and implement effective solutions
- Exceptional communication skills, both verbal and written, with a strong ability to actively listen to customer needs and provide appropriate solutions
- Continuous learner, always seeking opportunities to enhance product knowledge and stay updated on industry trends and best practices
- Power tool proficiency
- Hand tool expertise
- Software Installation
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Valid Driver's License
- Clean Driving Record
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bellman (Runner)
Bags Inc. Sp Plus
05.2023 - Current
Video Repair Agent
Spectrum
01.2018 - 04.2023
Valet Cap
Bags inc. At Disney's Grand Floridian
08.2012 - 10.2017
Geotechnical Technician Helper
PSI
09.2010 - 08.2012
Floor Technician
Radisson
01.2007 - 08.2012
High School Diploma -
Freeport H.S
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