Google software
Gerald Salter II
College Student Freshman
Millington,TN
Summary
Diligent problem-solver with resourceful approach to challenges and organized style. Leverages customer service expertise to manage job functions. Excellent communicator with focus on results.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Retail Associate
Nordstrom
Memphis, TN
10.2021 - Current
- Worked with loss prevention in monitoring shopper behavior.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Logged reports, expenses, receipts, and sales in company database.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
Busser
Folks Folly
Memphis, TN
04.2021 - 08.2022
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
- Trained new staff in bussing and cleaning procedures.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
- Worked well in diverse team settings by partnering with others to complete tasks.
Education
Bachelor of Science - Biology
University of Memphis
Memphis, TN 08.2021 - Current
High School Diploma -
Germantown High School
Germantown, TN 04.2019 - 05.2021
Skills
Verbal and written communication
Self-directed learning
Scheduling flexibility
Positive and engaging demeanor
Microsoft applications proficiency
Interpersonal Communication
Training and Development
Analytical and Critical Thinking
Software
Microsoft Office
Timeline
Retail Associate
Nordstrom
10.2021 - Current
Bachelor of Science - Biology
University of Memphis
08.2021 - Current
Busser
Folks Folly
04.2021 - 08.2022
High School Diploma -
Germantown High School
04.2019 - 05.2021