Gerald Wadleigh
Geneva,IL
Summary
Highly motivated graduate interested in expanding career opportunities with an education in the psychological field and criminal justice. Experience in a diverse background of employment including client fulfillment, time management and flexibility for the team and interests within community outreach, assisting others and social work. Has experience with disabled adults with their every day lives including case management type work such as assisting with financial management and helping them make and get to appointments as well as building healthy habits around cleaning and cooking. Skilled in working efficiently in fast-paced environments with strong communication and deescalation in tense situations.
Overview
5
5
years of professional experience
Work History
Mental Health Professional
Association For Individual Development
11.2022 - Current
- Enhanced patient experience through compassionate care and open communication during support sessions.
- Managed crisis situations effectively, deescalating potentially dangerous behavior and ensuring the safety of all involved parties.
- Improved client mental health states by consistently demonstrating empathy, professionalism, and a commitment to excellent patient care.
- Served as a mentor for junior staff members, providing guidance and professional development support to enhance overall team performance.
Warehouse Fulfillment Associate
Amazon
08.2021 - 04.2022
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Evaluated supplies and product inventory to check for quality and quantity issues.
Track Operator
K1 Speed
06.2019 - 12.2019
- Manage race operations by regulating vehicle speeds and utilized flagging tools to communicate to drivers.
- Maintained vehicles by charging, filling tires, and troubleshooting mechanical issues.
- Promoted safety of visitors and mitigated liability risks by performing safety briefings, monitoring track areas, and enforcing safety policies.
- Maximized customer service and satisfaction by providing instructions to visitors and directing them to specified guest areas.
Education
Bachelor of Arts - Psychology
Elmhurst University
Elmhurst, IL05.2022
Bachelor of Arts - Criminal Justice
Skills
- Customer Service
- Psychology Research Analysis
- Client deescalation training
- CPR and CIT trained and certified
- Case Management trained and experience
- Customer Safety Training
- Mechanical Maintenance and Safety
- Elementary Japanese
Computer Proficiency
Stays up to date on current technology and software trends. Capable of building computers with knowledge of computer hardware components in addition to troubleshooting hardware solutions and understanding component interactions.
Timeline
Mental Health Professional
Association For Individual Development
11.2022 - Current
Warehouse Fulfillment Associate
Amazon
08.2021 - 04.2022
Track Operator
K1 Speed
06.2019 - 12.2019
Bachelor of Arts - Psychology
Elmhurst University
Bachelor of Arts - Criminal Justice
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