Gerald Washington
Wesley Chapel,FL
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
13
13
years of professional experience
Work History
Global Sales Consultant
Delta Airlines
08.2019 - Current
- Inbound global sales consultant for delta's high value customers i assisted medallion members in booking, altering and modifying there reservations.
- Verified customers secure flight passenger information for access to there there skymiles account and American express companion certificates.
- As a part of delta's first call resolution process i handled refunds, exchanges, compensation, and escalations.
- Specialty departments were consulted thru messaging, emails and transferring to enhance the customers experience.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Store Manager
Cross Creek Wine And Spirits
11.2012 - 01.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
Warehouse Loading Dock Manager
Coors Brewing Company
04.2010 - 06.2012
- Recorded number of units moved or handled, using work tickets and daily production sheets.
- Loaded trucks and properly secured items to prevent damage during transportation.
- Utilized forklifts and pallet jacks to safely move merchandise and minimize loss.
- Reported and established key performance metrics to monitor and meet company goals.
Education
No Degree - Psychobiology
Argosy University
Tampa, FL No Degree - Public Relations
University of Louisiana At Lafayette
Lafayette, LA08.1998
Skills
- Effective Listening and Communication
- Prospect Qualification
- Effective Scheduling
Timeline
Global Sales Consultant
Delta Airlines
08.2019 - Current
Store Manager
Cross Creek Wine And Spirits
11.2012 - 01.2020
Warehouse Loading Dock Manager
Coors Brewing Company
04.2010 - 06.2012
No Degree - Psychobiology
Argosy University
No Degree - Public Relations
University of Louisiana At Lafayette
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