Gerald Watson
Waxahachie,TX
Summary
Competent Telecommunications Technician bringing 25 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Motivated technician that thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Overview
30
30
years of professional experience
Work History
Communication/Customer Service Technician
AT&T
Dallas, Texas
05.2000 - Current
- Installed & repaired internet services for residential and business customers via copper and fiber facilities.
- Tested services for integrity and quality and confirmed customer satisfaction.
- Used JDSU, OTDR, and SIDEKICK to troubleshoot copper and fiber facilities.
- Configure modems for authentication on the AT&T network. Dynamic and Static.
- Responsible for large areas of facilities/plant in geographical locations.
- 23 years of acquired high level troubleshooting and problem solving skills.
- Investigated and resolved customer inquiries and complaints quickly.
- Performed at a high level in all outdoor elements and structural building barriers.
Systems Technician
AT&T
Dallas, Texas
02.2002 - 06.2006
- Worked in Data Operations Center at AT&T provisioning internet circuits for residential and business customers.
- Responsible for building ATM paths for internet authentication. Also shot trouble, disconnected and made changes to virtual paths for internet circuits.
- Supported IT end-user concerns using troubleshooting and root cause analysis to resolve issues.
- Accessed electronic customer ticket system for tracking incidents, work orders and projects related tickets.
Quality Technician.
Motorola
Ft. Worth , Texas
01.1997 - 05.2000
- Worked in a testing position that tested base stations used in the field for cellular phone towers using CDMA technology for SPRINT and other cell phone carriers.
- Responsible for simulating complete proper function of cellular field base stations for its expected use in the field, using testing systems that easily helped me monitor and verify the expected performance of the system.
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Discarded and rejected products, materials and equipment not conforming with specifications.
Education
Associate of Applied Science - Electronics Technology
Devry
Irving, TX10.1996
High School Diploma -
Temple High School
Temple, TX06.1994
Skills
- Educating customers
- Device Installation
- Documenting activities
- Troubleshooting systems
- Configuring equipment
- System Repair
- Self-Motivated
- Excellent Communication
- Problem-Solving
- Analytical and Critical Thinking
- Organization and Time Management
- Safety practices
Timeline
Systems Technician
AT&T
02.2002 - 06.2006
Communication/Customer Service Technician
AT&T
05.2000 - Current
Quality Technician.
Motorola
01.1997 - 05.2000
Associate of Applied Science - Electronics Technology
Devry
High School Diploma -
Temple High School