Gerald Willoughby
Milton,MA
Summary
Due a disability I am a customer service representative available for remote positions only. I am an exceptional listener and communicator. I have 20+ years of remote work experience with a private home office. I am computer-literate and excited to learn new S/W applications.
Overview
5
5
years of professional experience
Work History
Customer Service Representative - Remote
Mindlance, Inc. (mindlance.com)
08.2022 - 01.2023
- Temporary work-from-home assignment with Hasbro, Inc
- Supporting branded collectibles, play & entertainment products (i.e., Black Panther, G
- I
- Joe, Transformers, Power Rangers, and more) using Zendesk, Shopify, and Logitech
- Work under the direction of the Consumer Care Manager, handling email customer contact while accurately documenting consumer issues and providing outstanding service.
Customer Service Representative - Remote
TeleTech (ttec.com)
11.2020 - 12.2021
- Temporary work-from-home customer service representative on assignment with Bank of America, taking inbound calls and responding to inquiries from Pre-paid Card customers using a Windows platform
- Receive and respond to a high volume of incoming calls from cardholders
- Employ active listening skills and demonstrate patience and empathy
- Maintain and update customer information
- Escalate calls to the appropriate department/supervisor when necessary.
Customer Service Representative - Remote
07.2018 - 07.2019
- Independent contractor with Workforce Solutions, American Red Cross, and Intuitive Solutions as a work-from-home customer support representative, taking incoming calls and responding to customer inquiries
- Maintain and update customer information.
Education
B. A. Behavioral Sciences -
Atlantic Union College
Skills
- Time management
- Able to work independently
- Problem-solver
- Strong communication abilities
- Highly organized
- Self-motivated
Homeoffice - Description
Private home office with 17” Windows 11 laptop w/Intel(R) Core(TM) i7-13700H, 16GB RAM, 64-bit OS, MS Office 2021, MS Teams, Zoom, printer, scanner, 1 GB Xfinity Ethernet-connected broadband, telephones, USB headsets, shredder, a door & a window.
Timeline
Customer Service Representative - Remote
Mindlance, Inc. (mindlance.com)
08.2022 - 01.2023
Customer Service Representative - Remote
TeleTech (ttec.com)
11.2020 - 12.2021
Customer Service Representative - Remote
07.2018 - 07.2019
B. A. Behavioral Sciences -
Atlantic Union College
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