Summary
Work History
Education
Skills
Timeline
Generic

LISA TATE

milton

Summary

Results-driven Customer Service Associate experienced in delivering high-quality support across telecommunications, retail, food service, e-commerce, and gig-economy platforms. Achieved enhanced customer experiences and operational improvements through effective problem resolution, team leadership, and training. Focused on maintaining customer satisfaction and fostering strong client relationships to contribute to overall business success. Dedicated customer service representative with expertise in complaint resolution and client relations. Proven ability to enhance customer satisfaction through effective communication and attention to detail.

Work History

Remote Customer Service Representative

Walgreens
San Antonio
  • Resolved customer complaints through effective communication and problem-solving.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Supported customers with inquiries about services and products to enhance their understanding and experience.
  • Processed orders and managed account updates to streamline customer transactions and improve satisfaction.
  • Educated customers on billing procedures and payment options.
  • Maintained knowledge of current promotions and service offerings.
  • Monitored orders from start to finish to guarantee timely delivery and maintain customer trust.

Remote Customer Service Associate

Amazon
San Antonio
  • Resolved customer inquiries and issues via phone and chat, enhancing overall customer satisfaction.
  • Resolved product returns and exchanges efficiently and effectively.
  • Assisted customers with returns, exchanges, and refunds.
  • Educated customers on product features and usage instructions.
  • Adhered to policies and procedures, ensuring compliance with performance standards.
  • Safeguarded customer privacy and protected company operations by maintaining confidentiality of sensitive information.

Remote Customer Service

Contract World
San Antonio
  • Processed customer orders via phone and in person to ensure timely service.
  • Educated customers on store products and services to enhance their shopping experience.
  • Trained new employees on customer service standards and store procedures to maintain quality service.
  • Assisted with food prep, order accuracy, and delivery coordination.

Education

High School Diploma -

Durham Technical Community College
Durham, NC

Associate of Science - Accounts Acquisition & Contracts

Strayer University
Washington, DC

Skills

  • Customer service
  • Complaint resolution
  • Client relations
  • Order processing
  • Call management
  • Product knowledge
  • Time management
  • Multi-tasking & Time Management
  • Attention to detail
  • Task prioritization
  • Microsoft Excel & Office Tools
  • Problem solving
  • Training & Team Leadership
  • Account management
  • Problem Resolution

Timeline

Remote Customer Service Representative

Walgreens

Remote Customer Service Associate

Amazon

Remote Customer Service

Contract World

High School Diploma -

Durham Technical Community College

Associate of Science - Accounts Acquisition & Contracts

Strayer University

Similar Profiles

  • Anide JeanAnide Jean

    Remote Customer Service Representative at Omni InteractionsRemote Customer Service Representative at Omni Interactions

  • COLLINI PAYNECOLLINI PAYNE

    Remote Customer Service Representative at QVC- Qurate Retail GroupRemote Customer Service Representative at QVC- Qurate Retail Group

  • COLLINI PAYNECOLLINI PAYNE

    Remote Customer Service Representative at QVC- Qurate Retail GroupRemote Customer Service Representative at QVC- Qurate Retail Group

  • Shiniesh sampsonShiniesh sampson

    Remote Customer Service Representative at RandstadRemote Customer Service Representative at Randstad

  • Curtis RobertsonCurtis Robertson

    Remote Customer Service Representative at WalmartRemote Customer Service Representative at Walmart

CREATE PROFILE
LISA TATE