Geraldine Andrade
Fremont,CA
Summary
Dynamic professional with 2 years of experience in project coordination and client relationship management. Expert in managing tight deadlines and multi-departmental communication. Eager to leverage strong analytical thinking and strategic planning skills to drive operational efficiency as a Business Operations Specialist."
Overview
9
9
years of professional experience
1
1
Certification
Work History
Gas Compliance Specialist
PG&E Gas Operations
04.2024 - Current
- Established a proactive compliance strategy that minimized disconnection incidents, fostering stronger customer relationships and trust across the organization.
- Developed training materials and facilitated workshops to improve team understanding of compliance requirements.
- Initiated disconnection processes for Gas M&C and Electric Metering, resulting in reduction in compliance-related incidents by fostering cross-functional teamwork.
- Fostered a culture of trust and collaboration across departments, significantly improving service delivery and operational safety through effective communication and teamwork.
- Processed high-volume correspondence using mail merge in Microsoft Word and Excel, reducing manual data entry time.
Customer Service Representative
CGI Gas Operations
04.2021 - 04.2024
- Managed inbound and outbound customer communications related CGI's, access coordination and safety notifications.
- Trained and supported team members; served as a SME providing side by side support to new hires
- Supported Electric Disconnect team, responded to customer emails and created tags for field.
Customer Service Representative
PG&E Customer Care
05.2017 - 04.2021
- Delivered high quality customer service while prioritizing safety, compliance and first-call resolution.
- Researched and analyzed customer accounts to resolve complex inquiries.
- Built strong customer relationships through empathetic professional communication.
Education
General Education -
Chaffey College
Rancho Cucamonga, CASkills
- Technical Skills: AOC, Excel, Microsoft Office, Power BI, SAP, Tracker
Certification
- Spanish Speaking Skills Test
- 07/2018 - Present
- Berlitz
Languages
English
Spanish
Timeline
Gas Compliance Specialist
PG&E Gas Operations
04.2024 - Current
Customer Service Representative
CGI Gas Operations
04.2021 - 04.2024
Customer Service Representative
PG&E Customer Care
05.2017 - 04.2021
General Education -
Chaffey College