Geraldine Balbuena
San Pedro,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Shift Manager/Key Holder
Wingstop
07.2016 - 12.2019
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Kept employees operating productively and working on task to meet business and customer
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Counted registers and cleaned and secured shop at end of shift.
Office Assistant
Property & Home Design Inc
02.2021 - 10.2023
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Estimated quantities and cost of materials, equipment and labor to determine project
- Managed daily data entry and kept clerical information accurate and up-to-date.
Patient Care Taker
IHSS In Home Support Services
10.2023 - 11.2024
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Bilingual Call Center Agent
Foundation for California Community Colleges
03.2024 - 12.2024
- Streamlined call handling processes for increased productivity and reduced average call duration.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in both English and Spanish languages.
- Handled sensitive information with utmost discretion, adhering strictly to privacy regulations and company policies.
Education
Child Development
Los Angeles Harbor College
Wilmington, CAHigh School Diploma -
David Starr Jordan Senior High School
Los Angeles, CA06.2016
Skills
- De-escalation Techniques
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Creative Problem Solving
Languages
Spanish
English
Timeline
Bilingual Call Center Agent
Foundation for California Community Colleges
03.2024 - 12.2024
Patient Care Taker
IHSS In Home Support Services
10.2023 - 11.2024
Office Assistant
Property & Home Design Inc
02.2021 - 10.2023
Shift Manager/Key Holder
Wingstop
07.2016 - 12.2019
Child Development
Los Angeles Harbor College
High School Diploma -
David Starr Jordan Senior High School