Geraldine Diaz
Elizabeth,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Enhances customer experiences by understanding consumer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Agent
Comparion Insurance
08.2023 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs
- Built strong relationships with clients through consistent communication and excellent customer service
- Expanded client base by actively prospecting for new business opportunities and generating referrals
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Manager
Michelinos
05.2017 - 07.2023
- Utilized strong analytical and problem-solving skills to address operational issues
- Monitored team productivity and performance to support goals
- Mentored and trained new employees on policies and procedures
- Offered constructive feedback to team members, boosting overall job performance
- Analyzed and resolved quality and customer service issues, recommending system improvements.
Sales Representative
Floor & Decor
06.2022 - 10.2022
- Developed and maintained strong customer relationships and networks within designated sales territory
- Communicated product features, advantages, and benefits to customers
- Adapted to and remained flexible in changing, fast-paced work environment
- Worked with management teams to develop annual sales plans, goals, and targets
- Performed market research to identify potential sales opportunities.
Order Picker
Amazon
10.2020 - 03.2021
- Helped with picking and packing, pallet building, and light assembly
- Used RF scanner to load totes, pallets, and carts onto trucks for customer delivery
- Unloaded inbound shipments and safely moved products to storage locations
- Checked inventory records to determine availability of requested merchandise
- Expertise in using barcode scanners to ensure accuracy of order picking.
Server
Galloping Hill Caterers
02.2019 - 03.2020
- Greeted and accommodated guests, building positive experience from first interaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Monitored food and beverage levels to satisfy customer needs
- Demonstrated ability to interact with customers in a friendly and professional manner.
Cashier
BJ's Wholesale Club
08.2019 - 12.2019
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Provided efficient and courteous service to customers
- Operated cash register and accurately processed payments, returns, and exchanges
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
Education
Master of Science Biology -
Fairleigh Dickinson University
Teaneck, NJ12.2024
Associate's Degree In Biology -
Union County College
Cranford, NJ05.2022
Skills
- Project Management
- Team Leadership
- Client Retention
- Customer Service
- Strategic Planning
- Conflict Resolution
- Bilingual
- Flexible
- Quick Learner
- Time Management
- Marketing and Advertising
- Data Entry
Certification
- Insurance Producer #3002720429
- Notary Public #50190930
- NJ Instructional Substitute
Languages
Spanish
Timeline
Insurance Agent
Comparion Insurance
08.2023 - Current
Sales Representative
Floor & Decor
06.2022 - 10.2022
Order Picker
Amazon
10.2020 - 03.2021
Cashier
BJ's Wholesale Club
08.2019 - 12.2019
Server
Galloping Hill Caterers
02.2019 - 03.2020
Manager
Michelinos
05.2017 - 07.2023
Master of Science Biology -
Fairleigh Dickinson University
Associate's Degree In Biology -
Union County College
- Insurance Producer #3002720429
- Notary Public #50190930
- NJ Instructional Substitute
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