Suzanne Boyer
Mesa,AZ
Summary
Knowledgeable project manager with extensive expertise in residential and commercial plumbing systems. Personable with strong problem-solving abilities and positive attitude. Proven track record of successfully managing installations and repairs. Demonstrated ability to troubleshoot and resolve issues efficiently while maintaining high standards of safety and quality. Able to ethically deliver projects on time and on budget. Results Driven.
Overview
28
28
years of professional experience
4
4
Certification
Work History
Insurance Agent
Farmers Insurance Agency
02.2024 - Current
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Master Plumber/Install Manager
Allegro Home Delivery/COSTCO
02.2023 - 07.2023
- Maximized project profitability accurately estimating labor hours, material costs and consumables
- Delivered exceptional customer service, resolving issues promptly while maintaining open lines of communication with clients throughout the process.
- Ensured safety compliance by diligently adhering to local building codes and OSHA regulations during all plumbing tasks.
- Strengthened relationships with key vendors and suppliers through regular communication and collaboration, ensuring timely delivery of high-quality materials at competitive prices.
- Played an integral role in the hiring process for new team members, conducting interviews and evaluating candidates based on technical competencies and cultural fit within the organization.
- Mentored junior plumbers, sharing expert knowledge and fostering skill development through hands-on training exercises.
- Managed inventory of tools and materials to maintain optimal stock levels, reducing downtime on job sites.
- Offered guidance and training to junior team members.
Plumbing Service Trainer/Salesperson
Dean's Home Services
09.2022 - 06.2023
- Conducted thorough inspections of clients'' plumbing systems to identify potential problems before they escalated into costly repairs.
- Trained junior technicians on proper techniques, safety protocols, and company procedures, raising overall team performance levels.
- Ensured all work met local building codes by staying current with regulations and guidelines.
- Diagnosed and repaired leaks efficiently, minimizing property damage and water loss.
- Enhanced workplace safety standards through active participation in safety training sessions and adherence to established protocols.
- Effectively managed project timelines by prioritizing tasks based on urgency and resource availability.
- Resolved complex plumbing issues for clients, ensuring long-lasting solutions and minimal disruptions.
Master Plumber/Trainer
Roto-Rooter Plumbing & Drain Services
09.2022 - 02.2023
- Mentored junior plumbers, sharing expert knowledge and fostering skill development through hands-on training exercises.
- Offered guidance and training to junior team members.
- Eliminated risks by correctly identifying potential safety hazards.
- Complied with state plumbing codes throughout duration of each project.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
Master Plumber/Division Head
HomePro Plumbing
06.2020 - 06.2021
- Contributed to the company''s reputation for excellence by consistently meeting or exceeding performance metrics related to workmanship quality, timeliness of service delivery, and customer satisfaction ratings.
- Reduced callbacks by providing thorough inspections and implementing preventative maintenance measures for clients'' plumbing systems.
- Assisted in the development of a comprehensive preventative maintenance program for clients, identifying potential issues and providing cost-effective solutions before problems escalated.
- Maintained safe working environments through regular site inspections, hazard assessments, and implementation of corrective actions when necessary.
- Maximized project profitability by accurately estimating labor hours, material costs, and equipment rentals for various jobs.
Owner
Suzie B's Plumbing
09.2010 - 10.2018
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Improved team productivity by introducing innovative project management tools and techniques.
- Streamlined operational processes to improve efficiency with comprehensive audits and restructuring..
- Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
Education
No Degree - Construction Management
South University
Savannah, GA01-2010
No Degree - Plumbing
Dunwoody College
Minneapolis, MN05-2002
No Degree - Business Administration And Management
University of Minnesota
Minneapolis, MN06-1985
Skills
- Attention to Detail
- Issue resolution
- Entrepreneurial personality
- Blueprint interpretation
- Work flow planning
- Expert trouble shooting
- Driven and determined
- Verbal and written communication
- Remodel and New Construction
- Project Planning
- Project Management
- Schedule Management
- Risk Management
- Team Collaboration
- Commercial and Residential
- Start-up Operations
Certification
State of Minnesota Insurance P & C Life and Health 40888253
Plumbing Master MN PM065653
Plumbing Master Minneapolis TLIC8626
Plumbing Master St, Paul 20100000306
Timeline
Insurance Agent
Farmers Insurance Agency
02.2024 - Current
Master Plumber/Install Manager
Allegro Home Delivery/COSTCO
02.2023 - 07.2023
Plumbing Service Trainer/Salesperson
Dean's Home Services
09.2022 - 06.2023
Master Plumber/Trainer
Roto-Rooter Plumbing & Drain Services
09.2022 - 02.2023
Master Plumber/Division Head
HomePro Plumbing
06.2020 - 06.2021
Owner
Suzie B's Plumbing
09.2010 - 10.2018
State of Minnesota Insurance P & C Life and Health
Plumbing MN PM065653
Plumbing Master Minneapolis
Plumbing Master St, Paul
No Degree - Construction Management
South University
No Degree - Plumbing
Dunwoody College
No Degree - Business Administration And Management
University of Minnesota
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