Geraldine Durand
Lindenhurst
Summary
Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication, successful at increasing revenue with new accounts while maintaining relationships with existing ones. Also Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Account Manager
Tangent ehr llc
New York
07.2025 - Current
- Reviewed medical records for accurate coding and compliance with regulations.
- Assigned appropriate codes for diagnoses and procedures using coding manuals.
- Collaborated with healthcare providers to clarify documentation and coding queries.
- Analyzed changes in coding guidelines to maintain up-to-date knowledge.
- Conducted audits of coded claims for accuracy and adherence to standards.
- Implemented process improvements to enhance coding efficiency and accuracy.
Waitress
The Melting Pot Restaurant
Farmingdale
02.2022 - 09.2025
- Provided excellent customer service in fast-paced dining environment.
- Took and processed food and drink orders efficiently.
- Maintained cleanliness and organization of dining area and tables.
- Assisted kitchen staff with food delivery and presentation.
- Handled customer inquiries and resolved concerns promptly.
- Trained new waitstaff on restaurant procedures and service standards.
- Collaborated with team members to ensure smooth operations.
- Managed cash handling and payment processing accurately.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
Target Team Member
Target
Copiague
05.2020 - 02.2022
- Assisted customers with product selection and inquiries.
- Provided exceptional service by addressing customer concerns promptly.
- Handled cash transactions accurately during busy shifts.
- Operated cash registers to process payments from customers.
- Collaborated with team members to maintain a clean and organized workspace.
- Maintained a clean and organized work area throughout shift.
- Stocked shelves and ensured product availability for customers.
- Implemented visual merchandising displays to enhance customer experience.
- Trained new employees on store policies and procedures.
- Managed inventory levels through regular stock checks and reporting.
Receptionist/Office Assistant
Advanced physical therapy of westbury
Westbury
12.2019 - 08.2020
- Greeted patients and visitors warmly, ensuring a positive first impression.
- Managed multi-line phone system for incoming and outgoing calls.
- Scheduled appointments and managed staff calendars to optimize time and availability.
- Managed appointment scheduling using electronic health record systems efficiently.
- Coordinated communication between medical staff and patients to streamline appointment processes and enhance patient experience.
- Handled patient inquiries and provided information about services offered.
- Verified patient insurance information and updated records to ensure accurate billing and service delivery.
- Processed patient paperwork, ensuring compliance with privacy regulations.
- Assisted in organizing office supplies and inventory management.
- Processed incoming mail and packages for distribution to staff.
- Maintained cleanliness and organization of the reception area consistently.
Education
Graduate Certificate - Phlebotomy
Access Careers Medical & Dental Training School
474 Fulton Ave Suite 201, Hempstead, NY 1155008-2021
High school diploma -
Walter G O'Connell Copiague High School
Copiague, NY06-2020
Nursing - Bachelor's degree
Farmingdale State College
Farmingdale, NY05-2026
Skills
- Healthcare administration
- Medical billing
- Insurance verification
- Patient scheduling
- Patient interaction
- Healthcare logistics
- Clinical support
- Regulatory compliance
- Records management
- EMR recordkeeping
- Database management
- Data entry
- Financial reconciliation
- Lab coordination
- Microsoft Excel
- Microsoft Word
- POS
- Time management
- Team collaboration
- Communication skills
- Health communication
- Customer service
- Childcare experience
- Serving
- Food handling
- Food Service
- Restaurant Experience
- Inventory management
- Hospitality
- Butterfly technique
- Office administration
- Butterfly technique
- Office administration
- Sample management
Languages
- English
- Spanish, Fluent
- English, Fluent
Certification
- Phlebotomy Certification 2021
- BLS Certification
Timeline
Medical Account Manager
Tangent ehr llc
07.2025 - Current
Waitress
The Melting Pot Restaurant
02.2022 - 09.2025
Target Team Member
Target
05.2020 - 02.2022
Receptionist/Office Assistant
Advanced physical therapy of westbury
12.2019 - 08.2020
Graduate Certificate - Phlebotomy
Access Careers Medical & Dental Training School
High school diploma -
Walter G O'Connell Copiague High School
Nursing - Bachelor's degree
Farmingdale State College