Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Geraldine Goilo

Miami,FL

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead Associate

PetSmart Charities
01.2024 - Current
  • Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
  • Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
  • Led cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
  • Improved team productivity by streamlining workflow processes and implementing efficient project management practices.

Pet Care Specialist

PetSmart Charities
01.2024 - Current
  • Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
  • Handled animals safely and remained calm in different situations.
  • Administered medications as prescribed to ensure the wellbeing of pets under care.
  • Kept kennels clean, tidy and spaces stocked with items for pet or staff needs.

Bartender

Aloft Miami Brickell
12.2022 - 02.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.

Nutritionist

Self-employeed
03.2022 - 01.2024
  • Educated clients on the importance of proper nutrition and provided guidance for making healthier food choices.
  • Assessed the nutritional needs of special populations, such as pregnant women or older adults, and provided tailored recommendations for optimal health maintenance.
  • Monitored client progress and adjusted nutrition plans as needed, ensuring optimal results and satisfaction.
  • Conducted nutritional assessments and identified areas for improvement, resulting in better health outcomes for clients.

Server

Mosaico Kitchen & Bar
10.2021 - 02.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Sales Associate

Gap Factory
06.2019 - 10.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Certificate - Personal Training / Nutritionist

ISSA
Miami, FL
06-2022

High School Diploma -

Coral Park Senior High School
Miami, FL
06-2020

Skills

  • Operations Management
  • Employee Supervision
  • Client Relationship Management
  • Staff Training
  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Aquatic pet care
  • Animal handling expertise
  • Pet First Aid Knowledge
  • Client Communication
  • Nutrition counseling
  • Food counseling
  • Supplement Recommendations
  • Body composition analysis
  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling

Certification

  • Sports Nutritionist Certification- International Society of Sports Nutrition.
  • Personal trainer & Corrective Exercise Specialist

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Lead Associate

PetSmart Charities
01.2024 - Current

Pet Care Specialist

PetSmart Charities
01.2024 - Current

Bartender

Aloft Miami Brickell
12.2022 - 02.2024

Nutritionist

Self-employeed
03.2022 - 01.2024

Server

Mosaico Kitchen & Bar
10.2021 - 02.2022

Sales Associate

Gap Factory
06.2019 - 10.2020
  • Sports Nutritionist Certification- International Society of Sports Nutrition.
  • Personal trainer & Corrective Exercise Specialist

Certificate - Personal Training / Nutritionist

ISSA

High School Diploma -

Coral Park Senior High School

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Geraldine Goilo