Geraldine Hernández
Miami,FL
Summary
Friendly and organized individual seeking a Hostess position at Nikkie Beach to provide excellent customer service and ensure a pleasant dining experience for guests. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
The Deck At Island Gardens
10.2023 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
Shift Leader
Pura Vida
01.2023 - 10.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Server
Sabor Latino
06.2021 - 11.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
Associate of Science - English-as-a-Second-Language Education
Dallas College
Dallas, TX11.2022
Skills
- Excellent communication and interpersonal skills
- Strong organizational abilities
- Ability to manage multiple tasks simultaneously
- Proficient in reservation and seating management systems
- Knowledge of health and safety regulations
- Positive attitude and professional appearance
Certification
Food Handler's Certificate 2022 -2024
Additional Information
Available upon request.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Restaurant Hostess
The Deck At Island Gardens
10.2023 - Current
Shift Leader
Pura Vida
01.2023 - 10.2023
Server
Sabor Latino
06.2021 - 11.2022
Associate of Science - English-as-a-Second-Language Education
Dallas College
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