Shelby Green
Passadena,TX
Summary
Motivated costumer service professional offering 7 years of progressive experience. Highly results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent stellar performance against target sales goals and customer service expectations.
Overview
9
9
years of professional experience
Work History
Restaurant Hostess
Yama Kitchen
Pasadena, TX
03.2026 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest flow.
- Assisted in training new staff on customer service best practices.
- Handled guest inquiries and complaints with professionalism and courtesy.
- Collaborated with kitchen and wait staff to ensure seamless service delivery.
- Monitored dining area for cleanliness and readiness, enhancing guest experience.
- Coordinated special requests, providing personalized service to guests.
- Maintained accurate waitlists, improving efficiency during peak hours.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Drive-Thru Cashier
Whataburger
Pasadena, TX
10.2025 - 04.2026
- Processed customer orders efficiently through drive-thru system, ensuring accuracy and prompt service.
- Handled cash transactions accurately, maintaining balanced registers throughout shifts.
- Collaborated with team members to streamline order fulfillment and reduce wait times.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new cashiers on best practices for operating point-of-sale systems and customer interactions.
Sales Associate
Bath & Body Works
Pasadena, TX
11.2024 - 04.2025
- Delivered exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
- Managed inventory levels, ensuring availability of products and minimizing stock discrepancies.
- Trained new staff on sales techniques and product knowledge to improve team performance.
- Executed visual merchandising strategies to create attractive store displays that increased foot traffic.
- Collaborated with management to implement training programs focused on enhancing team efficiency and productivity.
Senior Customer Service Representative
Alight Solutions
The Woodlands, TX
10.2021 - 05.2024
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Streamlined customer service processes for increased efficiency and improved response times.
- Reduced call wait times by implementing effective time management techniques within the team.
- Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
- Escalated issues to proper supervisors when standard processes were not effective.
- Leveraged consistent, successful strategies to meet and exceed performance goals.
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Associate
Panera Bread
07.2021 - 09.2021
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Discussed menu items with customers and suggested promotional items to increase sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sever
Texas Roadhouse
08.2020 - 11.2020
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Greeted and maintained relationships with regular customers.
- Checked identification to enforce age regulations for alcoholic beverages.
Bear Builder
Build-A-Bear
11.2019 - 08.2020
- Engaged guests in conversation by using open-ended questions to assess reason for visit and to make experience personal.
- Suggested products and upsells to maximize store results and enhance guests experience.
- Assembled Build-a-Bear marketing displays on sales floor and removed displays based on management's discretion.
- Maintained visual and housekeeping standards to create brand experience unique to Build-a-Bear Workshops.
- Operated POS system to receive payments by cash, credit card, vouchers and automatic debit.
- Made connections with guests by providing personalized approach and welcoming and greeting all guests warmly.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting and explaining best solution to solve the problem.
- Assisted parents and children in construction and design of personalized stuffed animals, working with over 100 families a day.
Server
Hodge Podge Lodge
Conroe, TX
08.2018 - 08.2019
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Kept register accurate through correct billing, payment processing, and cash management practices
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Up-sold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Monitored guests for intoxication and immediately reported concerns to management
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
- Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
- Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift
- Scheduled reservations and managed seating arrangements
- Delivered orders in timely manner and corrected all issues to ensure guest satisfaction
- Checked identification to enforce age requirement for alcoholic beverages
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers
- Coordinated events throughout banquet spaces, including weddings, reunions, and corporate meetings
- Prepared beverages and filled food orders for customers
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Deli/Bakery Associate
Walmart
10.2017 - 10.2018
- Mixed dough, scaled breads and cakes, fried doughnuts and performed all baking duties
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items
- Arranged food items on serving trays and placed in take-out packaging to produce orders for customers
- Promoted customer loyalty by efficiently handling food and service complaints
- Collaborated with team members to meet all food service needs for over 200 customers per day
- Cooked batches of food according to standard recipes
- Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency
- Performed shift change tasks each day to keep store efficient and neat
- Protected customers by washing and sanitizing dishes
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders
- Wiped counters, and sanitized equipment to maintain clean food prep and dining areas
- Cleaned walls, fans and drains in bakery coolers, display cases and work area
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Delivered exemplary customer service to all guests, even in peak business periods to promote retention
- Created appealing food arrangements for party trays and specialized orders
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests
- Cleaned surfaces and equipment, removed trash and verified kitchen tools were in working order
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm
- Opened new inventory and rotated stock by dates to maintain freshness
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices
- Offered product samples to customers, generating additional sales through taste-testing
- Used downtimes to prepare ingredients and restock supplies for expected busy periods
Education
High School Diploma -
Pasadena Memorial High School
Pasadena, TX05-2017
Skills
- Sale expertise
- Point of sale knowledge
- Cash handling expert
- Hospitality service expertise
- Guest relations management
- Stocking and replenishing
- Cash handling
- Communication skills
- Item promotion
- Performance improvement
- Expert in pop culture
- Excellent people skills
- Multi-tasking strength
- Flexible schedule
- Problem-solving skills
- Dependable and punctual
- Exceptional communicator
- Acting
- Exceptional interpersonal skills
- Conflict Management
- Database Research
- Call Control
- Payment Processing
- Customer Support
- Call center experience
- Credit card processing
- Complaint resolution
proficient in Adobe pro software
intermediate level experience with Adobe premier Pro and beginner experience with Photoshop and Adobe Audition.
Timeline
Restaurant Hostess
Yama Kitchen
03.2026 - Current
Drive-Thru Cashier
Whataburger
10.2025 - 04.2026
Sales Associate
Bath & Body Works
11.2024 - 04.2025
Senior Customer Service Representative
Alight Solutions
10.2021 - 05.2024
Associate
Panera Bread
07.2021 - 09.2021
Sever
Texas Roadhouse
08.2020 - 11.2020
Bear Builder
Build-A-Bear
11.2019 - 08.2020
Server
Hodge Podge Lodge
08.2018 - 08.2019
Deli/Bakery Associate
Walmart
10.2017 - 10.2018
High School Diploma -
Pasadena Memorial High School