Summary
Overview
Work History
Education
Skills
Software
Timeline
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Geraldine Jaca

Fairborn,OH

Summary

IT & Cybersecurity student with 3+ years of hands-on IT experience and 5+ years in customer service. Eager to secure an IT-related position to deepen my expertise and advance my career in the field.

Overview

3
3
years of professional experience

Work History

Sr. Computer Support Assistant

Wright State University
08.2022 - Current
  • Provide technical support to Wright State University students, staff, and affiliates via email, phone, remote connection, and in-person while using ServiceNow ticketing system.
  • Assist clients in resolving incidents regarding general Windows and iOS issues, printing, software installations, network drives, remote connections, as well as various technology equipment in classrooms.
  • Responsible for responding to client inquiries and identify possible problem areas before they have a negative impact on our clients or direct them to appropriate personnel.
  • Assist customers with various software/hardware problems while using good communication skills showing patience and courtesy.
  • Operate customer computers, including but not limited to: on/off, run diagnostics, review event viewer and task manager, to evaluate problems.
  • Verify personal identifications.
  • Train Level 1 Help Desk Technicians and their first point of contact.

Barista

Starbucks
05.2022 - 08.2022
  • Multi-task with managing Drive-Thru and Bar to make drinks.
  • Efficient customer service to satisfy customers with customized drinks and accommodating to their needs in a timely manner.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Front of House

Olive Garden
12.2021 - 05.2022
  • Implemented training program for front of house staff to maintain high standards of customer service.
  • Maintained strong customer service skills by satisfying customers about reservations and working with Back of House to move tables and adjust seating to accommodate groups with special requests.

Education

Bachelor of Science - Information Technology & Cybersecurity

Wright State University
Dayton, Ohio
05-2026

Student in Information Technology -

D Russel Lee Career-Technology Center
Hamilton, Ohio
05.2022

Skills

  • Multitasking
  • Bilingual
  • Detail-Oriented
  • Customer Skills
  • Advanced Computer Skills
  • Troubleshooting
  • Data Entry
  • Analytical Skills
  • Adaptable
  • Flexible
  • Team Player
  • Time Management

Software

ServiceNow

HTML & CSS

Java

Timeline

Sr. Computer Support Assistant

Wright State University
08.2022 - Current

Barista

Starbucks
05.2022 - 08.2022

Front of House

Olive Garden
12.2021 - 05.2022

Bachelor of Science - Information Technology & Cybersecurity

Wright State University

Student in Information Technology -

D Russel Lee Career-Technology Center

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Geraldine Jaca