Geraldine Key-Wood
Mechanicsville,MD
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Flexible hard worker ready to learn and contribute to team success.
Overview
26
26
years of professional experience
Work History
Manager
Zips Dry Cleaners
02.2018 - Current
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
- Assisted with training and onboarding of sales associates in store operations.
- Reviewed applications for open positions and made knowledgeable hiring recommendations.
Cleaner
Master Suite
05.2016 - 11.2017
- Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
- Sanitized frequented areas and equipment using approved supplies.
- Collected trash from floors within hallways, bathrooms and work areas.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Restocked supplies, replacing toiletries, liners and soaps.
- Replenished supply of hand soap, paper towels and other consumables.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Performed and documented routine inspection and maintenance activities to meet client expectations.
Presser
Village Cleaners Inc
02.2017 - 07.2017
- Received and processed written and verbal instructions, prints and work orders.
- Folded, hung and bagged completed clothing.
- Operated steam, hydraulic and other press machines to remove wrinkles from garments, also employing flatwork items to shape, form and patch articles.
- Steam pressed various garments, including bridal gowns, evening dresses and tuxedos, to ready items for special events.
- Reviewed garment tags to identify appropriate temperatures for proper pressing and protect pieces from damage.
- Assisted customers with payments, deliveries and questions.
- Serviced clothing articles by hanging, folding, packaging and tagging items for delivery to customer.
- Used [Type] steam machine to remove creases from garments and linens.
- Prepared garments for laundering by removing stains and fixing tears.
- Worked closely with fellow team members to complete assignments on time and within project parameters.
- Followed all manufacturer instructions when using pressing equipment to avoid mishaps with customer garments.
- Identified stains and water spots on clothing and used correct cleaning products for safe removal.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Baker
Safeway
02.2016 - 02.2017
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
- Designed appealing product displays to maintain unique presentation.
- Oversaw baking and cooking training to assist new staff members in professional development.
- Oversaw handling of special-order items for decorated cakes, cupcakes, tarts and pastries.
- Took precautions to avoid cross-contamination between food items.
- Maintained safe and sanitary area by checking food products' temperature and freshness.
- Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
- Inspected products for quality assurance before display.
- Maintained current knowledge of pricing, ingredients, product availability and current promotion.
- Prepared bagels, breads and pastries.
- Proofed, folded and baked [Number] croissants daily.
Presser
Tower Cleaners
04.1999 - 01.2017
- Received and processed written and verbal instructions, prints and work orders.
- Operated multiple fabricating machines, cutoff saws, shears, rolls, brakes, presses and forming or spinning machines.
- Folded, hung and bagged completed clothing.
- Used [Type] steam machine to remove creases from garments and linens.
- Prepared garments for laundering by removing stains and fixing tears.
- Worked closely with fellow team members to complete assignments on time and within project parameters.
- Operated steam, hydraulic and other press machines to remove wrinkles from garments, also employing flatwork items to shape, form and patch articles.
- Followed all manufacturer instructions when using pressing equipment to avoid mishaps with customer garments.
- Steam pressed various garments, including bridal gowns, evening dresses and tuxedos, to ready items for special events.
- Identified stains and water spots on clothing and used correct cleaning products for safe removal.
- Tended to sensitive garments using irons and other hand tools for smoothing and shaping.
- Reviewed garment tags to identify appropriate temperatures for proper pressing and protect pieces from damage.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Thomas Stone Annex
06.1992
Skills
- Marketing
- Project management
- Staff development
- Sales Techniques
- Workforce Management
- Issue and conflict resolution
- Customer service
- Organization
- Flexible
Timeline
Manager
Zips Dry Cleaners
02.2018 - Current
Presser
Village Cleaners Inc
02.2017 - 07.2017
Cleaner
Master Suite
05.2016 - 11.2017
Baker
Safeway
02.2016 - 02.2017
Presser
Tower Cleaners
04.1999 - 01.2017
High School Diploma -
Thomas Stone Annex
Education and Training
other,Waldorf, MD
Contact
California, MD 20619
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