Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Ian Greco

Centreville,VA

Summary

Dynamic and goal-oriented professional with extensive experience at Zips Dry Cleaners, excelling in cash handling and complaint resolution. Proven ability to enhance customer satisfaction through effective communication and upselling strategies. Committed to maintaining workplace safety and achieving operational excellence in fast-paced environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Counter Associate/Tagger

Zips Dry Cleaners
06.2024 - 08.2024
  • Served multiple customers at once, handling numerous projects and individuals simultaneously
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed both cash and card purchases and returns.
  • Processed customer orders and accurately entered into order system.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Treat Team Member

Rita's Italian Ice
03.2022 - 11.2023
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
  • Notified supervisor and peers of low product inventory and customer complaints.
  • Processed sales transactions for cash, debit, and credit purchases.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Performed janitorial duties before opening, after closing, and throughout my shift to maintain an organized and cleanly environment.
  • Greeted customers and provided reliable, friendly customer service.
  • Utilized proper portion control to determine customers receive correct portion size.
  • Used ice cream makers and blenders to create ice cream and italian-ice.

Food Service Worker

Cox Farms
09.2021 - 11.2021
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Education

Bachelor of Arts - Journalism

Radford University
Radford, VA
05-2028

Skills

  • Goal oriented

  • Workplace safety

  • Stock replenishment

  • Cash handling expertise

  • Store maintenance

  • Product recommendations

  • Complaint handling

  • Upselling strategies

  • Work Ethic

  • Register balancing

Certification

  • CPR Certified
  • Driver's License
  • First Aid Certification
  • AED Certification
  • Food Handler Certification
  • Cashier Training

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Counter Associate/Tagger

Zips Dry Cleaners
06.2024 - 08.2024

Treat Team Member

Rita's Italian Ice
03.2022 - 11.2023

Food Service Worker

Cox Farms
09.2021 - 11.2021

Bachelor of Arts - Journalism

Radford University

Similar Profiles

CREATE PROFILE
Ian Greco