Oliver Mujica
Woodbridge,VA
Summary
Proven track record in enhancing customer satisfaction and streamlining checkout processes at Savers Thrift Store and Zips Cleaners, demonstrating reliability and bilingual capabilities. Excelled in high-pressure situations, effectively resolving complaints and training new staff, contributing to a significant improvement in team efficiency.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Zips Dry Cleaners
01.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
Bookstore Sales Associate
Savers Thrift Store
01.2024 - Current
- Enhanced customer satisfaction with efficient checkout processes, accurate transactions, and friendly service.
- Supported author readings and book signings by coordinating event logistics, creating promotional materials, and managing inventory during events.
- Assisted management with inventory audits to maintain accurate stock levels and minimize discrepancies between physical inventory counts versus computer records.
- Managed inventory levels for optimal product availability, ensuring a diverse range of books and materials were stocked.
- Assisted customers with locating books and other materials in store.
- Assisted customers in finding specific genres or authors, fostering a loyal customer base through attentive service.
Education
Gar-Field High School
Woodbridge, VA05.2025
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Adaptable and Flexible
- Cleaning and sanitizing
- Bilingual
- Beginner programming skills
Gym and Piano Practice
Highly concentrated on my hobbies, when is the right moment to practice, putting enough time to practice my hobbies and still being focus on my studies and my job.
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Customer Service Cashier
Zips Dry Cleaners
01.2024 - Current
Bookstore Sales Associate
Savers Thrift Store
01.2024 - Current
Gar-Field High School
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