India Mosley
Tampa,FL
Summary
Dynamic leader with a proven track record at Zips Dry Cleaners, excelling in customer service and team leadership. Skilled in enhancing customer satisfaction and employee performance, significantly boosting business success. Expert in Microsoft applications and adept at complex problem-solving. Demonstrates exceptional organizational skills and a commitment to excellence, driving profitability and operational efficiency.
Overview
3
3
years of professional experience
Work History
Manager
Zips Dry Cleaners
01.2023 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Established team priorities, maintained schedules and monitored performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring to promote positive feedback and engagement.
- Controlled costs to keep business operating within budget and increase profits.
Cafe Associate
Sams Club
03.2022 - 12.2022
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Supported training of new staff members, sharing best practices for success in their roles.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Assisted customers with product selection by answering questions about food ingredients and nutritional value.
- Prepared high-quality food and beverages, adhering to recipe guidelines and presentation standards.
- Operated point-of-sales system and securely handled cash and credit card payments to drive business profitability.
Education
High School Diploma -
Florida Virtual School Full Time
05-2022
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Attention to detail
- Flexible and adaptable
- Excellent communication
- Computer skills (Microsoft fluent)
- Organizational skills
Timeline
Manager
Zips Dry Cleaners
01.2023 - Current
Cafe Associate
Sams Club
03.2022 - 12.2022
High School Diploma -
Florida Virtual School Full Time
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