Geraldine Lara Serrano

Robokind

04.2021 - 06.2023

Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
Trained users on how to operate components and systems.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Monitored systems in operation and quickly troubleshot errors.
Configured hardware, devices, and software to set up work stations for employees.
Responded to telephone, email and in-person inquiries regarding robots and app operation, use and repair.
Completed inventory counts and organized supplies.
Analyzed issues to identify troubleshooting methods needed for quick remediation.
Provided on-call support for critical issues.
Developed systems and procedures to improve operational quality and team efficiency.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and implemented strategies to maximize customer satisfaction.
Trained new employees on proper protocols and customer service standards.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.