Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Geraldine Shaw

Geraldine Shaw

Orlando

Summary

Dynamic administrative professional with a proven track record at Divine Knowledge Institute, excelling in customer service and data entry. Adept at maintaining HIPAA compliance while fostering strong client relationships. Skilled in office administration and patient scheduling, ensuring efficient operations and enhanced client satisfaction. Committed to delivering exceptional support and achieving client goals.

Overview

10
10
years of professional experience

Work History

Administrative Assistant / Teacher

Divine Knowledge Institute
06.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Direct Care Support Coordinator

OCA Opportunity Community Ability
04.2015 - 05.2024
  • Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
  • Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
  • Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
  • Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
  • Supported client social desires, learning needs and environmental requirements to enable full healthcare
    compliance.
  • Coordinated meetings and events for internal and external groups.
  • Worked with other departmental staff to answer questions and resolve problems.

Education

Bachelor of Science - Business Administration And Management

Columbia College
Columbia, MO

Associate of Applied Science - Medical Assistant

Centura Institute
Orlando, FL
08-2013

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Patient scheduling
  • HIPAA compliance
  • Vital sign monitoring
  • Medical terminology knowledge

Accomplishments

  • Student Mentor - Volunteered as temporary student guidance counselor to help resolve student personal issues.
  • Curriculum Development - Tailored educational curriculum to students with range of learning styles, disabilities, strengths and weaknesses. Developed innovative semester lesson plans and practical application exercises for classroom, reversing scores on Physical Science tests from 65% average to 87% average.

Timeline

Administrative Assistant / Teacher

Divine Knowledge Institute
06.2024 - Current

Direct Care Support Coordinator

OCA Opportunity Community Ability
04.2015 - 05.2024

Bachelor of Science - Business Administration And Management

Columbia College

Associate of Applied Science - Medical Assistant

Centura Institute

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Geraldine Shaw