Geraldine Velasco

• Achieved successful case resolutions by closely managing and organizing client files.
• Facilitated communication between clients and attorneys for timely and efficient case progress.
• Coordinated efforts with insurance adjusters, contributing to faster settlements for clients.
• Managed a high volume of cases simultaneously, ensuring each received proper attention and care.
• Assisted clients in obtaining the medical care they needed by coordinating appointments and transportation services as required.
• Conducted intake interviews with new clients, gathering critical information to build a solid foundation for their case.
• Monitored medical treatment progress, maintaining open lines of communication with healthcare providers involved in the client''s care plan.
• Prioritized time-sensitive tasks to ensure deadlines were met consistently, leading to positive client outcomes.
• Developed comprehensive demand packages for negotiation purposes that resulted in favorable settlements without the need for litigation.

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Conducted detailed client intakes and entered information into company database.
• Opening Claims, send correspondence.
• Maintaining a professional relations

Created and updated physical records and digital files to maintain current, accurate and compliant documentation.

• Managed inventory, placed orders and handled payment for office supplies.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Recorded expenses and maintained accounting records.
• Keyed all data into Software.
• Drafted agendas, recorded minutes and created documents for meetings.
• Met Deadlines at all times, experienced in personal injury patients.