Summary

Overview

Work History

Education

Skills

Timeline

Crystal Martinez

Summary

Bilingual administrative professional with 7+ years of experience in office support, document management, billing, and customer service. Highly organized and detail-oriented, with a proven ability to manage multiple tasks, meet deadlines, and maintain accurate records. Skilled in document preparation, copying, scanning, filing, and supporting staff and clients in fast-paced office environments. Proficient in Microsoft Office and office equipment, with experience handling sensitive or confidential information. Strong communication, problem-solving, and multitasking skills, with a commitment to providing excellent administrative support across diverse work settings.

Overview

years of professional experience

Work History

Personal Injury Case Manager

Ghuneim Law Firm

05.2025 - Current

Open new client cases and gather accident details to properly document case files.
Communicate with insurance companies to initiate claims and manage case progress.
Coordinate client medical care including consultations, MRIs, chiropractic treatment, pain management, orthopedic, and neurological appointments.
Maintain highly organized case files and documentation while ensuring important deadlines are met.
Collect, review, and organize medical bills and records from healthcare providers.
Prepare and submit demand packages to insurance companies.
Communicate settlement offers to clients and assist with settlement documentation.
Negotiate billing reductions with medical providers.
Prepare settlement disbursement breakdowns detailing attorney fees, medical payments, case expenses, and client settlements.
Print, copy, scan, and organize large volumes of case documents and settlement paperwork for attorneys and office management.
Scan important documents brought by clients or received through the office fax machine and upload them to the appropriate case files.
Coordinate check distribution and schedule clients to come into the office to finalize settlements.

Helpline Specialist

Titan Technologies

04.2024 - 05.2025

Managed high volumes of incoming calls while providing accurate information and resolving customer inquiries.
Maintained detailed records through data entry and documentation.
Managed multiple tasks while meeting daily deadlines and service expectations.
Handled sensitive personal and financial information with strict confidentiality.
Utilized Microsoft Office programs including Outlook and Teams for communication and documentation.

Administrative Assistant

Pop It

04.2021 - 04.2024

Managed invoicing processes and ensured timely billing and payment collection.
Printed, copied, and organized contracts, invoices, and vendor documentation.
Maintained filing systems and office records in an organized manner.
Ordered office supplies and monitored inventory levels.
Assisted with administrative tasks including answering calls and responding to client inquiries.

Billing Administrator

Barron Hauling

09.2017 - 04.2021

Generated and processed invoices while ensuring billing accuracy.
Reviewed charges against contracts and service agreements.
Printed, stored, and organized billing records and company documents.
Handled a large volume of inbound and outbound calls regarding billing inquiries.

Dental Assistant

Jefferson Dental & Orthodontics

10.2016 - 09.2017

Assisted dentists with procedures while maintaining a clean and organized environment.
Processed dental radiographs and maintained equipment.
Followed strict sterilization and safety protocols.
Provided patient communication and administrative assistance when needed.