Elisabet Soriano
Las Vegas,NV
Summary
Professional Summary
Highly motivated case manager with 10 years of experience in medical case management, patient care and treatment. Robust leadership helped manage high volume cases and deadlines.
Overview
11
11
years of professional experience
Work History
Personal Injury Case Manager
B&D Law Group
01.2024 - Current
- Facilitated communication between clients and attorneys for timely and efficient case progress.
- Coordinated efforts with insurance adjusters, contributing to faster settlements for clients.
- Conducted intake interviews with new clients, gathering critical information to build a solid foundation for their case.
- Achieved successful case resolutions by closely managing and organizing client files.
- Assisted in preparing legal documents such as pleadings or discovery requests, expediting the litigation process when necessary.
- Monitored medical treatment progress, maintaining open lines of communication with healthcare providers involved in the client''s care plan.
- Managed a high volume of cases simultaneously, ensuring each received proper attention and care.
- Built strong relationships with clients to provide empathetic support during their recovery journey.
- Established team priorities, maintained schedules and monitored performance.
- Assisted clients in obtaining the medical care they needed by coordinating appointments and transportation services as required.
- Participated in ongoing professional development opportunities to stay current on best practices within the personal injury field – ultimately benefiting our clients and improving our firm''s overall performance.
- Provided exceptional customer service to all clients throughout the entire duration of their case – from initial contact through resolution – resulting in a high level of client satisfaction.
- Prioritized time-sensitive tasks to ensure deadlines were met consistently, leading to positive client outcomes.
- Developed comprehensive demand packages for negotiation purposes that resulted in favorable settlements without the need for litigation.
Medical Record Review
SELF EMPLOYED
01.2020 - Current
- Meticulously review patient's records and summarize records.
- Managed high volumes of medical record reviews with strict deadlines, consistently maintaining a high level of accuracy and attention to detail.
Medical Legal Supervisor
Las Vegas Injury Pain Center
02.2022 - 07.2024
- Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
- Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
- Analyzed existing processes to identify opportunities for optimization, recommending changes that led to significant cost savings and improved performance.
- Trained staff on Lean methodologies, empowering employees to identify and address inefficiencies proactively.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Participated actively in team meetings or strategy sessions where valuable input was given towards developing stronger arguments for case proceedings.
- Coordinated client meetings by scheduling appointments, preparing meeting materials, and maintaining a professional environment.
- Developed strong working relationships with clients by demonstrating empathy, attentiveness, and professionalism in all interactions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Contributed valuable insights during interdisciplinary team meetings by sharing expertise on specific cases or clinical issues.
- Cross-trained existing employees to maximize team agility and performance.
Medical Records Coordinator
INTERVENTIONAL PAIN AND SPINE INSTITUTE
10.2021 - 02.2024
- Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered
- Keep records of invoices and support documents
- Answer mail or telephone inquiries regarding rates, routing, or procedures
- Maintain medical records, technical library, or correspondence files.
Medlegal Lead/Transcriptionist
LAS VEGAS NEUROSURGICAL INSTITUTE
11.2013 - 02.2021
- Transcribe dictation for a variety of medical reports, such as patient histories, physical examinations, emergency room visits, operations, chart reviews, consultation, or discharge summaries
- Review and edit transcribed reports or dictated material for spelling, grammar, clarity, consistency, and proper medical terminology
- Return dictated reports in printed or electronic form for physician's review, signature, and corrections and for inclusion in patients' medical records
- Identify mistakes in reports and check with doctors to obtain the correct information
- Answer telephones and direct calls to appropriate staff
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms
- Hear and resolve complaints from customers or the public
- File and maintain records
- Authorize drug refills and provide prescription information to pharmacies
- Inventory and order medical, lab, or office supplies or equipment
- Change dressings on wounds.
Education
High School Diploma -
Adult Education
Las Vegas, NV09.2014
Skills
- Proficient in word, excel and outlook
- Bilingual in English and Spanish
- Strategic Thinking
- Training and coaching
- Teamwork and Communication
- Strong Work Ethic
- Adaptability
- Attention to detail
- Administrative skills
- Goal oriented
- OSHA Guidelines
- HIPAA knowledge
References
- Karina Vazquez, Office Manager, Interventional Pain And Spine Ins, (702) 238-8970, Karina@painandspinelv.com
- Christina Heape, Lien Coordinator, Las Vegas Neurosurgical Institute, (702) 789-9312, heape79@yahoo.com
- Julie Rios, Case Manager, B&D Law Group, (561) 401-8045, Julierios03@outlook.com
Contact
Las Vegas, NV 89030
Timeline
Personal Injury Case Manager
B&D Law Group
01.2024 - Current
Medical Legal Supervisor
Las Vegas Injury Pain Center
02.2022 - 07.2024
Medical Records Coordinator
INTERVENTIONAL PAIN AND SPINE INSTITUTE
10.2021 - 02.2024
Medical Record Review
SELF EMPLOYED
01.2020 - Current
Medlegal Lead/Transcriptionist
LAS VEGAS NEUROSURGICAL INSTITUTE
11.2013 - 02.2021
High School Diploma -
Adult Education