Dedicated and passionate mother of three with a strong desire to make a lasting positive impact on the lives of the children that pass through the doors of the William Paterson University's Child Development Center.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Mahwah Tree Corporation
09.2012 - 06.2025
Handled incoming calls efficiently, while maintaining the integrity and culture of the company.
Acted as the bridge of communication between our customers and our dedicated work team, ensuring all estimates and jobs were performed at the specified date and time agreed upon.
Provided customer information regarding inquires about our services and logistics of the job at hand.
Promptly addressed all concerns and provided honest resolutions to all concerns that arose.
Customer Service Representative
William Paterson University Of New Jersey
11.2001 - 02.2006
Responsible for the management and processing of all student grades while ensuring adherence to deadlines.
Accurately inputted and maintained grade records for each and every student.
In charge of overseeing the accuracy of grades submitted by instructors.
Processed all grade changes and updates.
Served as a liaison between faculty, students, and the Registrar's Office regarding grading matters.
Facilitated communication and resolution of grading inquires or issues in a prompt manner.
Supported both the Registrar and Associate Registrar in various office projects.
Instructional Assistant
T. Baldwin Demarest Elementary School
09.2000 - 06.2001
Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
Provided support during classes, group lessons, and classroom activities.
Provided one-on-one support to two students with special needs, enabling them to achieve academic success.
Met with the Child Study Team on a regular basis to discuss student progress.
Substitute Teacher, K-Eighth Grade
Oakland School District
09.1999 - 06.2000
Education
Bachelor of Science - Marketing, Cum Laude
William Paterson University of New Jersey
Wayne, NJ
08-1999
Skills
Communication
Patience
Time Management
Conflict Resolution
Certification
Certificate of Eligibility "Elementary School Teacher"
Certificate of Eligibility "Teacher of General Business Studies"