Gerald Wilson
Riverview,FL
Summary
Experienced AML KYC Compliance Officer with over nine years of experience in anti-money laundering compliance industry. Excellent reputation for resolving problems and improving customer satisfaction. Nine years Senior Management experience leading diverse teams in multiple locations.
Overview
12
12
years of professional experience
Work History
Ancillary Billing/Collections Specialist
Florida Orthopaedic Institute
Tampa, FL
06.2019 - Current
- Successfully managed 30+ denied claims correcting procedural deficiencies within their assigned queues within Task Manager meeting and exceeding production requirement while ensuring maximum revenue is achieved
- Provide excellent customer service skills in-bound/out-bound calls with insurance companies and patient inquiries focusing on resolving complaint/concerns/resolution
- Demonstrate sound judgement and decision making to execute appropriate actions in case management
- Selected for special projects assignments (liaison to Chiropractors)
- Taking responsibility to identify and develop proficiencies chiropractic claims management through denial/payment tracking and analysis
- Selected to represent Collections Team participant Collections Team on the Ancillary Billings Denial Committee
- Assisted with new hire training and facilitate one-on-one shadowing to help ensure maximum new hire success and compliance.
AML KYC Compliance Officer
Citigroup Inc
Tampa, FL
11.2016 - 04.2019
- Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
- Read fraud and security risk management-related articles and white papers and took part in webinars to keep abreast of changes in fraud and security landscape.
- Prepared reports, metrics and research to support fraud initiatives and projects.
- Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.
- Investigated activities of institutions to enforce laws and regulations, assessing legality of transactions and operations or financial solvency.
- Sourced to support the team by assisting in new hire training and development with on demand knowledge sharing of subject matter and PTR best practices.
- Recruited for special assignment to assist the Training Department in speaking to specific aspects of the PTR processes.
- Utilizing Excel and analytical skills in the examination of Foreign Correspondent Banks (FCB), Payment Intermediary (PI), Citi Affiliate and Embassy client activity as part of an Enhanced Due Diligence (EDD) process that seeks to improve the complete and accurate client review.
Quality Assurance Subject Matter Expert
Citigroup Inc
Tampa, FL
08.2014 - 11.2016
- Promoted to Quality Assurance department wherein AML knowledge was utilized to audit investigation reporting for AML compliance and procedural adherence
- Cross-trained in reviewing multiple product lines within the AML spectrum such as Commercial and Retail accounts, Prepaid Cards, Subpoenas and Global Wealth accounts
- Participated in new hire coaching, training and development with one-on-one engagement of reporting reviews
- Participated in performance review dispute resolutions with Operations Managers and/or Supervisors.
- Resolved problems, improved operations and provided exceptional analyst feedback for development.
AML Compliance Analyst
Citigroup Inc
Tampa, FL
06.2010 - 08.2014
- Perform risk based analysis to identify patterns and anomalies of unusual transaction activity
- Prepare a well written Suspicious Activity Report (SAR) for regulatory filing that was fully compliant with current policies and standardized procedures
- Mentored new investigative analysts in the correct implementation of current AML processes and procedures.
- Read fraud and security risk management-related articles and white papers and took part in webinars to keep abreast of changes in fraud and security landscape.
- Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
Education
AS degree - Computer Science
Hillsborough Community College
Tampa, FLSkills
- Analytical and Critical Thinking
- Customer Relationship Management
- Problem Investigation
- Work Planning and Prioritization
- Verbal and written communication
- Goal Setting
- Assignment Delegation
- Quality Assurance
- Decision Making
- Team Leadership
Accomplishments
- Supervised team of 27 staff members.
- Used Microsoft Excel to develop denial tracking spreadsheets to identify patterns.
- Achieved monthly service level agreement by completing KYC reviews with accuracy and efficiency.
- Achieved team development through effectively helping with training and coaching.
- Used Microsoft Excel for high volume data analysis with pivot table, macros and graphs.
Additional Information
- CARRER ACCOMPLISMENTS, Pitney Bowes National Pinnacle Award, Pitney Bowes Regional Distinguish Service Award, Pitney Bowes Regional Customer Satisfaction Award, Pitney Bowes National All-Stars Award,
- CAREER REFERENCES:
Fred Farris from Citi Group
Harjeet Sethi from Citi group
Tanya Walwyn_Peterson rom Citi Group / USAA
Joanna Quick from Citi Group / USAA
Tydus Mathis from Pitney Bowes
Timeline
Ancillary Billing/Collections Specialist
Florida Orthopaedic Institute
06.2019 - Current
AML KYC Compliance Officer
Citigroup Inc
11.2016 - 04.2019
Quality Assurance Subject Matter Expert
Citigroup Inc
08.2014 - 11.2016
AML Compliance Analyst
Citigroup Inc
06.2010 - 08.2014
AS degree - Computer Science
Hillsborough Community College