Geraldo Rocha
Laredo,Texas
Summary
Familiar with following security standards, advocating for resident resources and utilizing relationship-focused approaches to maximize satisfaction. Personable, amiable and open communication style paired with excellent interpersonal, critical thinking and problem-solving skills. Accurately and efficiently updates logs and reports.
Overview
10
10
years of professional experience
Work History
Border Patrol Processing Coordinator
Department of Homeland Security
McAllen, TX
01.2023 - Current
- Series GS-1802, Grade Level 6, Salary $45,588.00.
- Graduated from the Border Patrol Processing Coordinator Academy.
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
- Fingerprinted and photographed incoming and released inmates.
- Supervised inmates during day-to-day activities.
- Performed head counts, checking cells for missing inmates.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Observed inmate behavior to prevent crime, escape attempts, and other dangerous activities.
- Detected potential threats and quickly defused conflicts.
- Maintained clear and open communications with facility areas to support safe operations.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Received property from incoming inmates, provided receipts, and inspected items for contraband.
- Provide security and protection of employees, contract personnel, and detainees.
- Escort single or multiple detainees within the detention facility.
- Utilize strong observational skills while detainees are in or out of cells to deter fights or illegal activity.
- Conduct pat-down searches of detainees upon arrival or while conducting cell checks.
- Assure detainees are properly restrained while being escorted to medical facilities.
- Conduct searches on detainee cells for contraband and/or weapons.
- Conduct detainee counts, bracelet checks, keeping detainees accounted for.
- Conduct arrests/detention on disorderly detainees, detainees with contraband and/or mentally unstable detainees
- Conduct interviews/interrogations on detainees and/or witnesses regarding any detainee violations.
- Prepare detailed reports/documentation on all detainee incidents or observations.
- Conduct fingerprint criminal record checks on all arriving detainees, ages 14 and over.
- Input all detainees into the E3 Detention Module.
- Input and secure all property brought in by detainees.
- Conduct periodic cell checks, and document all activity in the E3 Detention Module.
- Trained quarterly with use of force and use of force policies.
- Trained and qualified quarterly with the Glock 19-9mm semi-automatic pistol.
- Trained and qualified with Smith & Wesson chain-linked handcuff restraints.
- Trained and qualified with the ASP 26-inch Straight Collapsible Baton.
- Trained and qualified with Vexor Oleoresin Capsicum spray.
- Assisting with decompression efforts for the southwest border by coordinating transfer of non-citizens.
- Coordinate with ERO for ATD non-citizen releases.
- Coordinate with federal and local partners to include MVM, ICE, and local NGO.
- Coordinate with the Transportation Coordination Unit for movement operations.
- Manage the case acceptance system (CAS) for ERO placement.
- Communicate with ERO placement and provide answers to questions about non-citizens that are pending placement.
- Responsible for verification of all non-citizens and their personal property that are leaving the facility.
Resident Supervisor
Corecivic
Dilley, TX
05.2018 - 01.2023
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Completed daily resident welfare checks and coordinated with facility staff to meet all resident needs.
- Conducted rounds of rooms and building to check on compliance and safety issues, including unlocked windows, propped open doors and good living environments.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Developed and implemented policies for resident staff to ensure safety, security and well-being of residents.
- Ensured the safety of personnel, equipment, and materials through the enforcement of safety protocols.
- Developed and implemented policies and procedures to ensure compliance with government regulations.
- Monitored all operations for potential security risks and threats.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Patrolled areas within the detention center on foot or by vehicle to monitor security levels.
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
Server
Texas Roadhouse
Laredo, TX
05.2015 - 05.2018
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Package Handler
FedEx
Laredo, TX
06.2017 - 08.2017
- Assisted in loading delivery trucks with prepared packages.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Alerted purchasing team of shortages or damaged goods identified when unloading trucks.
Cashier
Popeyes
Laredo, Texas
06.2014 - 03.2015
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed all sales transactions promptly to prevent long customer wait times.
Education
Border Patrol Processing Coordinator Academy
Charleston, SC04.2023
Associate of Applied Science - Criminal Justice
Laredo Community College
Laredo, TX05.2017
High School Diploma -
United South High School
Laredo, TX05.2014
Skills
- Team management
- Active listening
- People skills
- Friendly, positive attitude
- Reliable and trustworthy
- Decision-making
- Decision Making
- Security and Sanitation Checks
- Inmate Observation
- Defensive Techniques
- Recreational Activities
- Firearms Training
- Contraband Searching
- Security Checks
- Conduct Reporting
- Incident Reporting
- Inmate Supervision
- Head Counts
- Inmate Escorting
- Medical Emergencies
- Activity Supervision
- Self-discipline
- Firearm Safety
- Safety and Security
Timeline
Border Patrol Processing Coordinator
Department of Homeland Security
01.2023 - Current
Resident Supervisor
Corecivic
05.2018 - 01.2023
Package Handler
FedEx
06.2017 - 08.2017
Server
Texas Roadhouse
05.2015 - 05.2018
Cashier
Popeyes
06.2014 - 03.2015
Border Patrol Processing Coordinator Academy
Associate of Applied Science - Criminal Justice
Laredo Community College
High School Diploma -
United South High School
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