Geralyn Cox
Louisville,KY
Summary
Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and Task and training in Skill. Motivated to learn, grow and excel in Industry.
Overview
9
9
years of professional experience
Work History
Stock Associate
Roses, Variety Wholesalers
06.2021 - 02.2022
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Maintained effective team member communication.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Answered customer questions and provided detailed product information.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
Customer Service Representative
Kroger's Supermarket
01.2021 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Cashier
Dollar General
06.2020 - 01.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Hardlines Sales Associate
Roses Only
06.2019 - 05.2020
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Customer Service Associate
Walgreenns
05.2018 - 05.2019
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers entering store and promoted sales or special programs.
- Skilled using cash register including processing sales discounts and refunds.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than Number customers each day.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Boosted sales revenue by skillfully promoting diverse service options.
Housekeeping Aide
Summerfield Nursing Home
09.2017 - 05.2018
- Transported soiled linens to laundry facilities.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Kept building entryway glass clean and polished for professional presentation.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
- Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
Senior Customer Service Associate
Walgreens
06.2013 - 04.2018
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Stepped up to assist customer service manager with complaints and issues during times when department was short-staffed.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
Education
High School Diploma - Basics
Shawnee High School
4001 Herman St06.1976
Skills
- Customer service
- Organization
Timeline
Stock Associate
Roses, Variety Wholesalers
06.2021 - 02.2022
Customer Service Representative
Kroger's Supermarket
01.2021 - 06.2021
Cashier
Dollar General
06.2020 - 01.2021
Hardlines Sales Associate
Roses Only
06.2019 - 05.2020
Customer Service Associate
Walgreenns
05.2018 - 05.2019
Housekeeping Aide
Summerfield Nursing Home
09.2017 - 05.2018
Senior Customer Service Associate
Walgreens
06.2013 - 04.2018
High School Diploma - Basics
Shawnee High School
Similar Profiles
DAVID S. BOWSERDAVID S. BOWSER
Regional Vice President at Variety Wholesalers / Roses StoresRegional Vice President at Variety Wholesalers / Roses Stores
Jaylen GreenJaylen Green
Customer Service Associate at Roses, Variety WholesalersCustomer Service Associate at Roses, Variety Wholesalers
Nikole AugeNikole Auge
Store Associate at Roses, Variety WholesalersStore Associate at Roses, Variety Wholesalers
Cherel TurnerCherel Turner
Assistant Store Manager at Roses, Variety WholesalersAssistant Store Manager at Roses, Variety Wholesalers
Maria GomezMaria Gomez
Lead Care Manager at Pair TeamLead Care Manager at Pair Team