Hi, I’m
GERALYN HART
Little Elm,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
years of professional experience
3941
years of post-secondary education
Work History
IFBSOLUTIONS/N.C. VITAL RECORDS
CUSTOMER SERVICE REPRESENTATIVE
03.2023 - 12.2024
Job overview
- Assist business partners, including funeral homes, LHDs, medical certifiers, and registers of deed with technical and system support.
- Troubleshoot systems and provide technical assistance to business partner users.
- Assist individuals seeking to place a Certificate Order.
- Provide an update on an Order Status.
- Answer any questions related to general frequently asked questions.
- Assist individuals related to application requirements.
IFBSOLUTIONS/CENTENE-MHN-GS
ADMINISTRATIVE COORDINATOR
11.2012 - 08.2020
Job overview
- Created forms, databases and spreadsheets to streamline workflow and productivity; latest designs being used by the field operations department worldwide.
- Analyzed spreadsheets to ensure orders are completed by deadlines and often ahead of schedule.
- Converted unusable documents into required formats for administrative data processing and storage.
- Researched and completed documentation packages of Military Family Life Counselors for global base access - met deadlines 100% of the time with a zero-error rate.
Education
BOSSIER PARISH COMMUNITY COLLEGE
ASSOCIATES OF ARTS from GENERAL STUDIES
ITEC
MICROSOFT CERTIFIED PROFESSIONAL 2000 from Designing Security for a Microsoft Windows 2000 Network, Designing a Microsoft Windows 2000 Directory Services Infrastructure, Implementing and Administering Microsoft Windows 2000 Directory Services Infrastructure, Installing, Configuring, and Administering Microsoft Windows 2000 Professional, Installing, Configuring, and Administering Microsoft Windows 2000 Server
Skills
- Customer relations
- Strong teamwork
- Relationship building
- Opening and closing accounts
- Computer proficiency
- Spreadsheets
- Record preparation
- Data collection
- Dispute resolution
- Research
- Product and service solutions
- Coordination
- Calm demeanor
- Shipping and logistics
- Call management
- Microsoft Excel
- Clerical support
- Problem resolution
- Client relations
- Multitasking and organization
Timeline
CUSTOMER SERVICE REPRESENTATIVE
IFBSOLUTIONS/N.C. VITAL RECORDS
03.2023 - 12.2024
ADMINISTRATIVE COORDINATOR
IFBSOLUTIONS/CENTENE-MHN-GS
11.2012 - 08.2020
BOSSIER PARISH COMMUNITY COLLEGE
ASSOCIATES OF ARTS from GENERAL STUDIES
05/2009
ITEC
MICROSOFT CERTIFIED PROFESSIONAL 2000 from Designing Security for a Microsoft Windows 2000 Network, Designing a Microsoft Windows 2000 Directory Services Infrastructure, Implementing and Administering Microsoft Windows 2000 Directory Services Infrastructure, Installing, Configuring, and Administering Microsoft Windows 2000 Professional, Installing, Configuring, and Administering Microsoft Windows 2000 Server
06/2002