Gerard Bourn

Elder Auto - Big Brand Tire & Service

01.2011 - Current

Developed estimates by costing materials, supplies, and labor.
Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Educated customers regarding regular maintenance protocols to preserve vehicle condition.
Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Reduced wait times with efficient coordination of service tasks among technicians.
Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Interpreted diagnostic results to provide accurate repair recommendations.
Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
Documented problems and corrective actions to maintain records.
Provided exceptional customer service, resolving complaints diplomatically and efficiently.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.