GERARD COOPER
Chicago,IL
Summary
Dedicated telecom and network professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced Network Technician with a track record working with large-scale networks where data security and optimal performance is priority. Extensive background working with monitoring and authentication packages. Adept at rapidly and expertly addressing network faults for quick recoveries. Proponent of comprehensive preventive maintenance plans to reduce hardware and software faults. Skilled in minimizing disruptive technical issues and appropriately respond to unforeseen networking faults and offer maximal uptimes and optimal network performance. Approaches each client and customer service opportunity with deep respect for network users and meticulous attention to technical detail. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware.
Overview
26
26
years of professional experience
Work History
Customer Systems Technician
NCR Corporation
03.2022 - 03.2023
- Organized, analyzed and interpreted data to identify cause and effect relationships and recommended resolutions or process improvements.
- Applied technical knowledge of electronics principles to put equipment in operational condition and solve complex problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Responded to customer inquiries and provided technical assistance over phone and in person
- Installed and configured operating systems and applications
- Configured hardware, devices, and software to set up work stations for employees
Network Technician
AT&T
04.2001 - 09.2021
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Installed data network jacks in new construction and within existing facilities.
- Supported users both local and by phone with problem resolution and education.
- Maintained thorough understanding of local area and wide area networking and components.
- Performed tracing and patching operations for copper networks and fiber networks.
- Resolved customers' reported issues to satisfaction within 24 hours of call.
- Ran cabling and installed data drops for new node installations.
- Operated 4-pair test equipment to terminate network cabling at blocks and routing points.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Identified and immediately resolved issues with network devices.
- Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
- Installed fiber network jacks in new construction and within existing facilities.
- Dressed and installed fiber cabling and hardware.
- Diagnosed and resolved hardware, software and network problems and replaced defective components
Trade Desk Manager
First American Trading Corp
07.1997 - 03.2001
- Audited regulatory, procedural and customs activities daily.
- Sought out new business to profitably enhance company assets.
- Maintained full compliance with trade laws and regulations by tracking changing conditions.
- Recruited, interviewed, hired and trained 20 employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained full compliance with trade laws and regulations by tracking changing conditions
- Developed strategic plans for day-to-day financial operations
Education
Bachelor of Science - Economics
Northwestern University
06.1991
Skills
- Network Troubleshooting
- Regulatory Policy Enforcement
- Network configuration
- Hardware Inventory Management
- Wireless Area Network (WAN) Architecture
- Networking Hardware Installation
- User training
- Component installation
- Network support
- Maintenance & Repair
- Customer Service
Timeline
Customer Systems Technician
NCR Corporation
03.2022 - 03.2023
Network Technician
AT&T
04.2001 - 09.2021
Trade Desk Manager
First American Trading Corp
07.1997 - 03.2001
Bachelor of Science - Economics
Northwestern University
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