Kenneth Arcivar
Lisle,IL
Summary
Resourceful Customer Systems Technician known for high productivity and efficient task completion. Skilled in technical troubleshooting, customer communication, and system optimization. Excel at problem-solving, time management, and adaptability to new technologies. Committed to enhancing user experience and support through effective collaboration and innovative solutions.
Overview
37
37
years of professional experience
1983
1983
years of post-secondary education
Work History
Customer Systems Technician
AT&T
Lyons, Illinois
02.1989 - 08.2025
- Diligent customer service technician with 36+ years of experience in installation and repair within the telecommunications industry.
- Proven expertise in network installation, troubleshooting, and supervising teams, alongside a strong commitment to customer satisfaction.
- Recognized for leadership as an IBEW union steward for over 30 years, ensuring high standards in service delivery and team collaboration.
Education
Business
Morton College
Cicero, IL 08.1983 - 05.1984
J Sterling Morton High School
Cicero, ILSkills
- Network installation
- Troubleshooting processes
- Customer relationship management
- Team supervision
Telecommunications
POTS/fiber splicing
Low voltage electrical experience
Volt/ohm meter
Jdsu meter
LAN/VOIP
public utility experience
Time management
POTS splicing
Fiber splicing
References
References available upon request.
Timeline
Customer Systems Technician
AT&T
02.1989 - 08.2025
Business
Morton College
08.1983 - 05.1984
J Sterling Morton High School