Raymond Hernandez
Hickory Hills,IL
Summary
Dynamic Customer Systems Technician with AT&T, skilled in network configuration and remote support. Enhanced user satisfaction through effective troubleshooting and problem diagnosis. Proven ability to collaborate within teams, ensuring timely resolutions and exceptional customer service. Committed to delivering reliable solutions while maintaining professionalism in high-pressure environments.
Overview
24
24
years of professional experience
Work History
Customer Systems Technician
AT&T
12.2001 - 02.2026
- Installed and set up customer equipment to maximize performance.
- Assisted customers with technical inquiries regarding service challenges and equipment operation.
- Performed troubleshooting for network connectivity issues to enhance user satisfaction.
- Logged service calls to monitor issues and solutions to strengthen team collaboration.
Skills
Remote support
Customer support
Network configuration
Wireless networking
Hardware installation
Problem diagnosis
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Problem-solving abilities
Multitasking
Reliability
Excellent communication
Highly professional
Professionalism
Timeline
Customer Systems Technician
AT&T
12.2001 - 02.2026