Gerard Cortez
San Angelo
Summary
Dynamic Employee Development Specialist with a proven track record at Goodwill West Texas, excelling in case management and client advocacy. Expert in developing individualized plans and coordinating community resources, fostering housing stability for vulnerable populations. Strong communicator and leader, dedicated to empowering individuals through effective support and resource navigation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Employee Development Specialist
Goodwill West Texas
San Angelo
12.2025 - Current
- Conducted individual coaching sessions to guide employees in identifying goals and creating actionable plans for achievement.
- Counseled employees on community resources to address their needs effectively.
- Coordinated services and community resources to support employees in overcoming barriers.
- Documented case notes and maintained accurate employee records securely.
- Compiled reports on cases and submitted them to supervisors.
Case Manager
West Central Texas Council of Governments
Abilene
01.2024 - 12.2025
- Developed and implemented individualized Housing Stability Plans, enhancing housing security for veterans and families at risk of homelessness.
- Coordinated access to financial assistance, legal aid, and benefits programs, strengthening community partnerships to improve service delivery.
- Administered Temporary Emergency Financial Assistance for housing, utilities, transportation, and childcare.
- Maintained accurate case documentation and data entry in Homeless Management Information System (HMIS), ensuring compliance and facilitating informed decision-making.
Delivery Associate
Obidos Logistics Alliance
Abilene
01.2024 - 12.2024
- Managed time effectively to provide reliable, customer-focused service under strict deadlines.
- Delivered parcels on time and accurately while complying with safety and DOT standards.
- Operated delivery vehicles to ensure timely and safe transportation of packages.
- Communicated with dispatch to confirm delivery schedules and route changes.
- Loaded and unloaded goods while adhering to safety regulations and protocols.
Administrative Manager
United States Marine Corps
Abilene
01.2018 - 12.2023
- Oversaw records management and compliance reporting for multiple departments, ensuring adherence to regulations under high-pressure conditions.
- Developed and implemented standardized procedures that improved efficiency and accountability.
- Supervised administrative operations, enhancing personnel management, budgeting, and performance tracking.
- Trained and mentored cross-functional teams, fostering a culture of excellence and continuous improvement.
Education
High School Diploma -
Reseda High School
Reseda, CA06-2014
Bachelor of Science - Psychology
Angelo State University
San Angelo, TX05-2026
Skills
- Crisis Intervention
- Case Management
- Client Advocacy
- Housing Stability
- Resource Coordination
- Financial Assistance Programs
- Program Administration
- Documentation
- Compliance
- Team Collaboration
- Communication
- Relationship Building
- Leadership
- Community Coordination
Websites
Certification
- Homeless Management Information System (HMIS), 01/01/24
- Business Communications & Records Management, 01/01/19
- Leadership & Operational Risk Assessment, 01/01/18
- Principles of Supervision, 01/01/18
- Leadership Principles, 01/01/15
- Mental Health First Aid Certification 03/01/2026
Languages
Spanish
Professional
Timeline
Employee Development Specialist
Goodwill West Texas
12.2025 - Current
Case Manager
West Central Texas Council of Governments
01.2024 - 12.2025
Delivery Associate
Obidos Logistics Alliance
01.2024 - 12.2024
Administrative Manager
United States Marine Corps
01.2018 - 12.2023
High School Diploma -
Reseda High School
Bachelor of Science - Psychology
Angelo State University