Gerard Hicks
Fair Oaks,CA
Summary
Experienced Customer Care Supervisor bringing 5+ years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
10
10
years of professional experience
Work History
E-Commerce Sales Manager
AuutoNation
04.2023 - Current
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Senior Customer Service Supervisor
Horne
03.2021 - 03.2023
- Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Retail Sales Supervisor
Ashley Furniture Homestore
02.2019 - 02.2021
- Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
- Greeted customers and helped with product questions, selections, and purchases.
- Increased sales by offering advice on purchases and promoting additional products.
- Engaged associates in daily operations through open communication and upbeat team meetings.
General Manager
Aaron's Sales And Lease
06.2013 - 09.2019
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Bachelor Of Computer Applications - Computer Science And Programming
MTI College
Sacramento, CASkills
- Key Performance Indicators (KPIs)
- Improvement Plans
- Staff Support
- Issue Resolution
Timeline
E-Commerce Sales Manager
AuutoNation
04.2023 - Current
Senior Customer Service Supervisor
Horne
03.2021 - 03.2023
Retail Sales Supervisor
Ashley Furniture Homestore
02.2019 - 02.2021
General Manager
Aaron's Sales And Lease
06.2013 - 09.2019
Bachelor Of Computer Applications - Computer Science And Programming
MTI College
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