Gerard Hohner
San Diego,CA
Summary
Proven to enhance customer satisfaction and streamline operations, my background spans roles from Bartender at Rady’s Shell Amphitheater to Operations Coordinator at Salk Institute. Leveraging strong multitasking and customer service expertise, I've successfully managed high-volume events and improved operational efficiencies. My skill set includes creative mixology and effective team collaboration, driving positive outcomes and memorable guest experiences.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Bartender
Convention Center
San Diego, CA
06.2015 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Exceeded clientele's expectations by consistently delivering outstanding service and engaging in friendly conversation.
Banquet Server
Hilton Bayfront
San Diego, CA
04.2014 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
Bartender, Banquet Server & Golf Attendant
De Anza Country Club
Borrego Springs, San Diego County, CA
10.2021 - 04.2024
- Served high customer volumes during special events, nights, and weekends..
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender
Rady’s Shell Amphitheater
San Diego, CA
06.2021 - 04.2024
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Operations Coordinator
Salk Institute
La Jolla, CA
05.2013 - 06.2015
- Streamlined operations by implementing efficient processes and procedures.
- Provided direction and guidance to internal teams in order to achieve targets.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
Server, Bartender, Banquets, Pool Cocktails Server
Four Seasons Hotels and Resorts
North San Diego, Carlsbad, CA
05.2001 - 02.2012
- Managed Ocean Pool Bar & Grill's inventory of supplies for the outdoor restaurant and bar area, ensuring smooth daily operations without shortages or delays.
- Facilitated clear communication among team members during busy periods to maintain operational efficiency.
- Collaborated with other departments to ensure seamless service delivery, resulting in increased guest loyalty.
- Set up and broke down equipment, umbrellas and chairs.
- Scheduled, coordinated and conducted in-service training for [Number] lifeguards to promote full competence in first aid, CPR, and water rescue techniques.
Vacation Rental Property Manager
Beach House Mission Beach
San Diego, CA
01.1998 - 10.2001
- Provided exceptional customer service through clear communication channels such as email, phone calls, or in-person meetings when necessary.
- Assisted guests in planning their vacations by providing personalized recommendations, ensuring memorable and enjoyable stays.
- Improved overall guest experience by addressing concerns promptly and professionally, ensuring positive reviews and repeat bookings.
- Developed strong relationships with local vendors to secure competitive pricing on maintenance and repair services.
Education
Bachelor of Arts - General Studies
Palomar College
San Marcos, CA06.1994
Associate of Arts - Graphic Design
Palomar College
San Marcos, CA06.1993
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible Alcohol Service
- Professional Appearance
- Wine and liquor knowledge
- Organizational ability
- Complex Problem-Solving
- Payment Processing
- Suggestive Selling
- Alcohol awareness
- Drink Preparation Techniques
- Classic cocktails
- Changing beer kegs
- Creative Mixology
- Aloha POS
- Garnishing Drinks
- Preparing garnishes
- Knowledge of craft and microbrews
- Honest and Dependable
- Teamwork and Professionalism
- Calm and Composed
- Responsible Serving
- Cocktail Service
- Banquet Events
- Culinary Experience
- Wine Knowledge
- Bar Menu Planning
- Craft Beer Expertise
Accomplishments
- Won "Employee of the Quarter" Award Positive mentions on commit cards
- Streamline bar set up resulting in quick and accurate process on making perfect cocktails.
- Achieved
- flexibility and wanting to learn lead me to be qualified and able to work at all of the Four Season Restaurants .
- The Argyle on the 18th hole, Lobby Longe, Grand Ballroom Banquets, Ocean Pool Bar and Grill - Bartender / Server
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
Tennis, PickleBall, Ocean Swimmimg
My Hobbies are playing tennis which I have enjoyed immensely for the last 40 years. In the last two years I started PickleBall and enjoy that sport just as much as tennis. Pickle Ball is quick, fun and social. I also enjoy swimming in the ocean.Bodysurfin, boogie boarding and snorkeling, My newest hobby is Sailing in the San Diego Big Bay.
Timeline
Bartender, Banquet Server & Golf Attendant
De Anza Country Club
10.2021 - 04.2024
Bartender
Rady’s Shell Amphitheater
06.2021 - 04.2024
Bartender
Convention Center
06.2015 - Current
Banquet Server
Hilton Bayfront
04.2014 - Current
Operations Coordinator
Salk Institute
05.2013 - 06.2015
Server, Bartender, Banquets, Pool Cocktails Server
Four Seasons Hotels and Resorts
05.2001 - 02.2012
Vacation Rental Property Manager
Beach House Mission Beach
01.1998 - 10.2001
Bachelor of Arts - General Studies
Palomar College
Associate of Arts - Graphic Design
Palomar College