Gerard Molina
Pembroke Pines,FL
Summary
Experienced Phlebotomist and IT Technician with a strong background in patient care, specimen collection, technical troubleshooting, and customer support across medical and corporate environments. A customer-focused professional with many years of experience delivering exceptional service to both internal and external clients.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Phlebotomist /Lab Tech
Cleveland Clinic
01.2012 - Current
- Achieved accurate specimen collection through precise venipuncture and capillary draws.
- Enhanced patient comfort by delivering clear instructions throughout procedures.
- Mentored junior phlebotomists on efficient and best practice blood draw techniques.
- Streamlined specimen handling by collaborating with laboratory teams for efficient workflows.
- Improved patient experience through compassionate care and effective communication during procedures.
- Maintained proper specimen labeling and storage protocols for successful transport.
Logistics Driver/Phlebotomist
Quest Diagnostics
01.2004 - 01.2012
- Ensured accurate labeling and processing of all collected specimens.
- Executed safe and precise blood draws from diverse patient populations.
- Facilitated specimen collection for drug and biometric screenings as required.
- Optimized workflow in Patient Service Center for improved efficiency and accuracy.
- Transported medical specimens and supplies between service centers effectively.
Client Support Analyst
Quest Diagnostics
01.2002 - 01.2004
- Streamlined delivery of computer equipment by loading and driving fleet vans.
- Resolved hardware and software issues through onsite technical support at doctor's offices.
- Prepared client sites for network installation, ensuring optimal setup and configuration.
- Configured client PCs’ hardware and software for seamless operation and performance.
- Analyzed and addressed hardware conditions during live operations for improved functionality.
- Updated client systems remotely with new patch files for enhanced security and performance.
Deployment Specialist
Cingular Wireless
01.2001 - 01.2002
- Developed base images for deployment across all Cingular Wireless stores.
- Provided desktop support to 200-400 corporate users, ensuring operational efficiency.
- Configured Outlook email settings and personal folders for new and existing users.
- Troubleshot Outlook profiles and offline access issues to enhance user experience.
- Established secure IDs for users, facilitating secure remote connectivity solutions.
- Prepared sites for network installations and performed testing for new equipment.
Configuration Specialist / Desktop Support Consultant
ALPHANET SOLUTIONS, INC
01.1998 - 01.2001
- Configured and installed Compaq DL 360 Servers and Armada Laptops.
- Executed rollout installations of Windows 2000 base images on various devices.
- Facilitated production hardware and software upgrades for Summit Bank systems.
- Integrated Fleet Bank PCs with Summit Bank’s existing infrastructure for compatibility.
- Installed and network-configured HP LaserJet Printers for optimal performance.
- Provided desktop support to user communities ranging from 200 to 300 users.
Phlebotomist
JFK MEDICAL CENTER
01.1990 - 01.1998
- Facilitated efficient blood collection from patients of all ages for testing.
- Entered and retrieved lab results using Clinstar hospital clinical computer system.
- Provided exceptional customer service to medical staff and patients, ensuring satisfaction.
- Managed and trained new employees on essential safety techniques and protocols.
- Organized and prepared specimens meticulously for accurate laboratory analysis.
Education
Diploma - Computer Technical Support
The Chubb Institute
01.2000
Skills
- Network Installation
- Software Troubleshooting
- Computer Hardware
- Desktop Support
- Microsoft Windows
- Help Desk
- Customer service
- Computer skills
Certification
- A+ Certification February 2001
- Phlebotomy Certificate License# 2864
- CPR and AED July 2012 to Present
Timeline
Phlebotomist /Lab Tech
Cleveland Clinic
01.2012 - Current
Logistics Driver/Phlebotomist
Quest Diagnostics
01.2004 - 01.2012
Client Support Analyst
Quest Diagnostics
01.2002 - 01.2004
Deployment Specialist
Cingular Wireless
01.2001 - 01.2002
Configuration Specialist / Desktop Support Consultant
ALPHANET SOLUTIONS, INC
01.1998 - 01.2001
Phlebotomist
JFK MEDICAL CENTER
01.1990 - 01.1998
Diploma - Computer Technical Support
The Chubb Institute
Additional Information
- TECHNICAL SKILLS
- SKILLS:
- Experienced with Phlebotomy equipment, centrifuge, 23 Gage Butterfly, 22 gage and 21 gage needles
- Installing and Troubleshooting Windows 2000/NT 4.0 / 98, 95, Novell NetWare 4.11
- Install and configure new personal computers on a network
- Troubleshooting of both hardware and software issues
- Configure DOS and Windows Environments
- Experienced in the support of sites ranging from 200 to 400 users
- PC Motherboard-Disassembling and Assembling
- HARDWARE:
- Compaq DL360 Servers, Compaq / IBM / Dell laptops and desktop PC's, PC Hardware and Peripherals, Hewlett Packard Laser Printers
- SOFTWARE:
- Windows 2000 Professional, Windows NT 4.0 Workstation, Novell NetWare 4.11, Windows 95, Windows 98
- Window XP, MS DOS, Novell IntraNetWare Client for Windows, MS Office Professional Suite, MS-Outlook