Gerard Montero
Bronx,NY
Summary
Authorized to work in the US for any employer
Overview
3
3
years of professional experience
Work History
Operations Associate
Gopuff
Manhattan, NY
10.2024 - 03.2025
- Picked and packed customer orders accurately for timely dispatch
- Received and unpacked pallets from vendors and verified shipments against purchase orders and invoices
- Conducted physical inventory counts and resolved discrepancies
- Managed inventory, including re-shelving canceled or returned orders
- Maintained a clean, organized warehouse environment
- Contacted customers regarding substitutions and out-of-stock items
- Assisted with general warehouse operations, including stocking, heavy lifting, and organization
Electronics Sales Associate
Simple Mobile
Bronx, NY
07.2022 - 10.2022
- Assisted retail customers with mobile devices, wireless plans, and services in a fast-paced environment
- Processed phone bill payments, activations, upgrades, and sales transactions accurately using POS systems
- Demonstrated smartphones and accessories, explaining features, pricing, and promotions to match customer needs
- Recommended personalized solutions including phone accessories and service plans to improve customer satisfaction
- Provided basic technical support such as device setup, troubleshooting, and account inquiries
- Built customer rapport through clear communication and problem-solving to encourage repeat business
- Maintained store organization, merchandise displays, and inventory awareness
Education
High school - undefined
New Visions A.I.M Charter High School II
Bronx, NY06.2022
Skills
- Returns & Re-shelving Processing
- Building Customer Rapport
- Personalized Product Recommendations
- Inventory management & Cycle Counts
- Customer Communication (In-Person & Phone)
- Time Management & Accuracy
- Handling Substitutions & Out-of-Stock Items
- Heavy Lifting & Physical Labor
- Warehouse Operations
- Sales Transactions & Payments
- Pallet Unloading & Stocking
- Stocking & Organization
Languages
Bilingual - Fluent
English - Fluent
Spanish - Fluent
Multilingual
English and Spanish - Fluent
Timeline
Operations Associate
Gopuff
10.2024 - 03.2025
Electronics Sales Associate
Simple Mobile
07.2022 - 10.2022
High school - undefined
New Visions A.I.M Charter High School II