Summary
Overview
Work History
Education
Skills
Timeline
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Gerardine Diaz Tortolero

Orlando,FL

Summary

Trilingual professional with three years of leadership experience. This includes ensuring that a team of twenty attorneys remained compliant with both State and Federal laws (Venezuela). Moreover, managed sales team and implemented strategies to help exceed our company quota, resulting in average monthly sales of 137% (United States).

Overview

15
15
years of professional experience

Work History

Resort Sales Agent - Multi Language - Spanish

Walt Disney World Resort
Orlando, United States
12.2021 - Current
  • Assisted underperforming agents by allowing them to shadow my calls
  • Selected by management to assist as a walker for academy agents
  • Continuous Star Gala recipient since joining the sales team as an academy agent
  • Provide superior service to guests by courteously responding to requests, inquiries, suggestions and concerns to enhance their vacations and Disney experience
  • Explain features and benefits of Disney products or services to promote sales using sales techniques
  • Engage with guest by answering questions, giving directions and providing other information about the theme parks, resorts, restaurants, recreation activities and surrounding areas.

Administrative Assistant

Top Star Surfaces
02.2021 - 12.2021
  • Resolved customer problems and complaints
  • Kept show room in pristine condition to give visitors a positive first impression
  • Read and interpreted kitchen and bath design plans
  • Prepared and sent quotes to customers and followed up with them via email and phone
  • Educated customers about countertops, cabinets, floor tiles, back splashes, materials and finishes
  • Scheduled designer visits by Google Calendar
  • Developed and updated spreadsheets and databases to track, analyze, and control on projects and customers data
  • Created daily updates on social media profile to boost company online presence and show designs.

Warehouse Team Member

Amazon Logistics
05.2020 - 02.2021
  • Sorted packages into delivery routes
  • Ensured that all delivery units depart on time to assigned routes
  • Demonstrated safety procedures and monitored compliance
  • Organized training for new team members and routine retraining for established employees
  • Monitored employee work to assess performance and identify knowledge gaps.

Food and Beverage Quick Service

Walt Disney World Resort
08.2019 - 11.2020
  • Trained newly hired Cast Members
  • Delivered exceptional guest service as illustrated through multiple positive Cast Compliments and Recognitions
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness
  • Took orders, operated a point-of-sale system, accepted cash and charge payments
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

Sales Manager

EOM Solutions, LLC
07.2018 - 08.2019
  • Identified, hired and trained staff by teaching best practices, procedures, and sales strategies
  • Closed lucrative sales deals using strong negotiation and persuasion skills
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue
  • Attended industry shows, conventions, and other meetings with the primary mission of expanding market opportunities.

Public Prosecutor

Ministerio Publico Venezolano
10.2012 - 06.2018
  • Represented the government in criminal cases against individuals accused of breaking the criminal law
  • Presented detained people before the Judge
  • Ensured the legal process is fair and justice is served
  • Investigated and examined evidence
  • Interviewed witnesses and gathered public record research relevant to each case
  • Assisted the Federal Attorney with prosecution of criminal cases directing the investigative phase.

Tax Assistant

Janssen Pharmaceutical Companies Of Johnson & Johnson
01.2009 - 06.2018
  • Developed spreadsheet models to accurately track sales and tax information
  • Responded to inquiries from Seniat (Venezuelan Internal Revenue Service) and other tax authorities
  • Facilitated communication between companies and tax authorities
  • Managed and reviewed company's national and federal income tax returns including international compliance.

Education

Master's Degree - Criminal Justice And Criminology

Universidad Bicentenaria De Aragua Venezuela

Bachelor Degree - Law

Universidad Central De Venezuela Venezuela

Bachelor Degree - Accounting

Escuela Nacional De Administracion Y Hacienda Venezuela

Skills

  • Workforce Management
  • Strategic Planning
  • Criminal Law
  • Legal Advisory
  • Sales Quota Management
  • Business Management and Development

Timeline

Resort Sales Agent - Multi Language - Spanish

Walt Disney World Resort
12.2021 - Current

Administrative Assistant

Top Star Surfaces
02.2021 - 12.2021

Warehouse Team Member

Amazon Logistics
05.2020 - 02.2021

Food and Beverage Quick Service

Walt Disney World Resort
08.2019 - 11.2020

Sales Manager

EOM Solutions, LLC
07.2018 - 08.2019

Public Prosecutor

Ministerio Publico Venezolano
10.2012 - 06.2018

Tax Assistant

Janssen Pharmaceutical Companies Of Johnson & Johnson
01.2009 - 06.2018

Master's Degree - Criminal Justice And Criminology

Universidad Bicentenaria De Aragua Venezuela

Bachelor Degree - Law

Universidad Central De Venezuela Venezuela

Bachelor Degree - Accounting

Escuela Nacional De Administracion Y Hacienda Venezuela

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Gerardine Diaz Tortolero