Gerardo Delgado
Mexico City
Overview
9
9
years of professional experience
Work History
CTO Representative MEX
United Airlines
Mexico City
07.2022 - Current
- Executed comprehensive sales strategies across multiple communication channels, including WhatsApp, email, and telephone
- Managed customer requests and travel arrangements efficiently and promptly
- Identified new B2B and B2C leads to drive business growth
- Developed innovative labeling methods for secure customer database management
- Proposed creative digital marketing approaches to strengthen CTO communications
Head of Production and Gallery Assistant
LAR ARTS
01.2019 - 10.2021
- Facilitated walkthroughs for public and specialized groups to enhance engagement
- Managed communications, outreach, and follow-ups with potential collectors to foster relationships
- Produced certificates of authenticity to ensure compliance and integrity of artworks
- Developed budgets for production to optimize resource allocation
- Conducted research, contacted, and obtained estimates from local vendors for project needs
- Coordinated shipping and handling processes for domestic and international sales
- Assisted with installation and deinstallation of exhibits to maintain operational flow
- Promoted organizational brand through strategic social media and public relations initiatives
Customer Service Representative
United Airlines
Mexico City
08.2019 - 12.2020
- Resolved customer issues by providing knowledgeable, friendly service to promote satisfaction levels
- Determined accurate pricing for services while consistently identifying deals and best prices
- Continuously enhanced product knowledge to deliver optimal service and achieve sales quotas
Head of Production
AKI AORA
Tulum
01.2019 - 03.2019
- Coordinated activities and events calendar to ensure seamless planning and execution
- Assisted artists in residence with logistics, including flights, housing, and local transport
- Conducted research and outreach to establish a comprehensive directory of local vendors
- Managed budgeting for production to optimize resource allocation
- Arranged public spaces for performances, enhancing audience engagement
- Provided technical assistance during performances to ensure smooth operations
- Promoted residency brand through strategic public relations initiatives
- Facilitated collaboration among artists and stakeholders to foster creative synergy
Summer Intern and Sales Associate
David Castillo Gallery
06.2016 - 12.2018
- Supported gallery director and manager in daily operations and protocol adherence
- Greeted visitors, conducted walkthroughs, and followed up with potential collectors at gallery and art fairs
- Assisted artists with exhibition preparations and logistical needs
- Coordinated gallery events including openings, receptions, and private functions
- Updated press materials for gallery archives and maintained website content
- Facilitated installation and deinstallation of artworks efficiently
- Promoted gallery brand through targeted public relations efforts
Education
Bachelor in Textile Design -
Universidad Iberoamericana
Mexico City01.2014
MBA - Business Administration
The Power MBA
Online 03-2021
Queer Art Introduction -
Centro Cultural Border
Mexico City01.2015
Skills
- Bilingual proficiency
- Adobe Photoshop expertise
- Microsoft Office suite
- Newsletter creation
- Community management
- Organizational skills
- Responsibility and commitment
Timeline
CTO Representative MEX
United Airlines
07.2022 - Current
Customer Service Representative
United Airlines
08.2019 - 12.2020
Head of Production and Gallery Assistant
LAR ARTS
01.2019 - 10.2021
Head of Production
AKI AORA
01.2019 - 03.2019
Summer Intern and Sales Associate
David Castillo Gallery
06.2016 - 12.2018
Bachelor in Textile Design -
Universidad Iberoamericana
MBA - Business Administration
The Power MBA
Queer Art Introduction -
Centro Cultural Border