Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Affiliations
Timeline
Generic

Gerardo Dones Jr

Manchester

Summary

I am a motivated individual with exceptional interpersonal skills, and a focus on customer satisfaction. Skilled in working independently and effectively. Proven track record of delivering memorable customer experiences and addressing concerns efficiently. Seeking to contribute to team success while enhancing personal abilities in a challenging environment.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Shift Leader (Part Time)

Dollar General Store
Manchester
04.2025 - Current
  • Provided exceptional customer service and maintained a positive attitude throughout the shift, even making sure that, when given the chance, I educated customers on new deals and promotions to boost store sales.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Counted cash on hand during a shift change or closing, to determine shortages or overages, and prepare bank deposit statements.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.

Security Bouncer

Balkan Club
Hartford
09.2024 - 11.2025
  • Ensured that no weapons were brought into the club by checking bags upon entry.
  • Inspected IDs of all guests entering the club to verify age requirements.
  • Intervened immediately in any situation posing a threat to guest safety or security protocols.
  • Provided customer service by answering questions and assisting patrons as needed.

Barista/Cashier

Dunkin Donuts
Manchester
11.2024 - 03.2025
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Operated cash registers to process customer payments and closing up the store.

Education

High School Diploma -

Springfield Highschool of Science And Technology
Springfield, MA
06-2024

Skills

  • Customer service
  • Cash handling
  • Safety compliance
  • Conflict resolution
  • Outstanding people skills
  • Professionalism
  • Security procedures
  • Active listening
  • Identification verification
  • Security guard license
  • Night and safe deposit procedures
  • Entrance control
  • Body language reading
  • Bag searches
  • Physical strength
  • Disturbance investigation

Certification

  • Connecticut Security Officer ID Attained From LBJ Security, Located In New Haven,CT

Issued: 04/01/2024 EXP: 03/31/2030

  • Connecticut Drivers License

Languages

Spanish
Limited
English
Full Professional

Accomplishments

  • Young Writers 2024 Certificate Of Merit Award

Signed By: Jenni Harrison The Editorial Manager

  • 4th Place Winner In The Eastmen Hosted Third Annual Black History Oratorical Contest

Affiliations

  • Writing
  • Reading (Mainly Graphic Novels)
  • Basketball
  • Relative Active In Fitness
  • Practice Mindfulness

Timeline

Shift Leader (Part Time)

Dollar General Store
04.2025 - Current

Barista/Cashier

Dunkin Donuts
11.2024 - 03.2025

Security Bouncer

Balkan Club
09.2024 - 11.2025

High School Diploma -

Springfield Highschool of Science And Technology

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