Gerardo Esparza
Pharr,TX
Summary
Dynamic leader and former Proprietor of Arise Investments LLC, renowned for spearheading business growth through strategic financial planning and exceptional customer relationship management. Expert in operations management and revenue generation, achieving significant client satisfaction and loyalty. Demonstrates adeptness in employee supervision and conflict resolution, ensuring a cohesive team environment.
Overview
18
18
years of professional experience
Work History
Proprietor
Arise Investments LLC
01.2013 - Current
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
- Analyzed market trends to identify opportunities for expansion and diversification in the industry.
- Developed and managed relationships with vendors and suppliers.
- Optimized team hiring, training, and performance.
- Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
- Increased customer satisfaction by providing personalized service and addressing clients'' needs.
- Resolved conflicts among employees in a timely manner, promoting effective communication within the team.
- Continually assessed risks associated with the business''s operation; implemented mitigation plans accordingly.
Sales Manager
Nexwave Communications
05.2006 - 01.2011
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Completed more than 90 cellular agreements in a month with 100% customer satisfaction rate.
Education
Bachelor of Science - Rehabilitation Services
The University of Texas Rio Grande Valley
Edinburg, TX05.2011
Skills
- Operations Management
- Revenue Generation
- Purchasing and planning
- Business Development
- Customer Relationship Management
- Cost analysis and savings
- Product sourcing
- Employee Supervision
- Planning and execution
- Financial Administration
- Small business operations
- Financial Planning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Proprietor
Arise Investments LLC
01.2013 - Current
Sales Manager
Nexwave Communications
05.2006 - 01.2011
Bachelor of Science - Rehabilitation Services
The University of Texas Rio Grande Valley
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