Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gerardo Facundo

Houston

Summary

Dynamic customer service professional with friendly and empathetic, excellent communication skills, dedicated to providing outstanding service and support. With excellent communication skills, I possess a solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Smoothie King
04.2024 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Moving Associate

GF Sanitation
01.2023 - 09.2023
  • Streamlined inventory management procedures on-site by diligently tracking items moved between locations using detailed checklists and labels/tags as necessary.
  • Fostered a positive working environment among team members, promoting camaraderie and mutual support to achieve collective goals efficiently.
  • Conducted accurate cost estimates for prospective clients based on individual requirements; provided comprehensive quotes detailing anticipated services rendered for transparency throughout the booking process.
  • Utilized strong physical stamina to lift, carry, and move heavy items with care throughout each move, minimizing risk of injury or damage to property.

Delivery Courier

Games On Wheels
05.2022 - 12.2022
  • Followed company policies and procedures during shift.
  • Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Drove safely at all times to avoid accidents and harm.

Education

Associate of Science - Physical Therapy Assistant

Lone Star College
Houston, TX
01-2028

Jersey Village High School
Houston, TX
05-2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Heavy lifting expertise
  • Adaptable and flexible
  • Fast learner
  • Problem-solving
  • Cleaning and sanitation
  • Positive attitude and enthusiasm
  • Conversant in Spanish
  • Guest service
  • Inventory

Timeline

Customer Service Representative

Smoothie King
04.2024 - 08.2024

Moving Associate

GF Sanitation
01.2023 - 09.2023

Delivery Courier

Games On Wheels
05.2022 - 12.2022

Associate of Science - Physical Therapy Assistant

Lone Star College

Jersey Village High School

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