Gerardo J Garcia
BROWNSVILLE
Summary
Dynamic customer service professional with a proven track record at Maximus, excelling in conflict resolution and collaboration. Skilled in handling inquiries and delivering exceptional service, I consistently improved customer satisfaction. My experience in physically demanding roles, combined with strong interpersonal skills, enables me to thrive in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Maximus
10.2024 - Current
- Provide excellent customer service in a fast-paced environment.
- Collaborate effectively with team members to achieve department goals.
- Handle customer inquiries and resolve issues promptly and professionally.
- Conferred with customers by telephone or by chat to provide information about products or services.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Painter
RYM Painting
04.2023 - 04.2024
- Surface preparation (sanding, taping, masking)
- Mixing and matching paint colors
- Application of primers, sealers, and topcoats
- Float and skim coat application for smooth wall finishes
- Taping and mudding drywall joints
- Repairing wall imperfections and surface leveling
- Used ladders and scaffolds to reach high walls and ceilings.
- Mixed and applied paints, varnishes and sealants to promote lasting finish.
- Smoothed and finished surfaces on walls, trim and cabinetry.
Sales Associate
JCPenney
10.2022 - 04.2023
- Opened many new accounts of company credit lines
- Improved product recommendations and increased sales
- Exceeded in customer satisfaction
- Assisted customers with product selection, sizing and styling.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
Texas Southmost College - Associates in Art and Science
Texas Southmost College
01.2022
Skills
- Excellent team player
- Collaboration
- Strong customer service skills
- Handling customer inquiries
- Experience in physically labor-intensive jobs
- Conflict resolution
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
Maximus
10.2024 - Current
Painter
RYM Painting
04.2023 - 04.2024
Sales Associate
JCPenney
10.2022 - 04.2023
Texas Southmost College - Associates in Art and Science
Texas Southmost College
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