Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Gerardo Mata

Laredo,TX

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Roadside Technician

Goodyear Tire & Rubber
04.2024 - Current
  • Improved roadside assistance response times by efficiently prioritizing and dispatching service requests.
  • Performed efficient tire changes, jump starts, and lockout services to minimize customer wait times and inconvenience.
  • Enhanced customer satisfaction by providing timely and accurate diagnostic services for stranded motorists.
  • Maintained a clean and organized service vehicle, ensuring all necessary tools were readily available for each job.
  • Provided exceptional roadside support with proficient use of diagnostic tools and equipment.
  • Ensured safety of both customers and fellow technicians by adhering to strict safety protocols during each service call.
  • Serviced and maintained engines by performing regular oil and filter changes.
  • Assessed equipment for damage, wear, battery life, and fluid levels.

Porter Supervisor

Deployed Services
05.2023 - Current
  • Communicate with coworkers and managers about completed duties.
  • Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
  • Restock, and organize snacks and water for all pods and processing center.
  • Fold clothes and stock them in an organized manner
  • Prepare shower kits and towels for every rotation for detainees,
  • Check all pods and report all stock missing.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Helped to process undocumented aliens at border patrol detainment tents.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Examined doors, windows and gates to verify security.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Checked and verified photo identification prior to granting facility access.

Roadside Technician

T&W Tire
02.2024 - 04.2024
  • Improved roadside assistance response times by efficiently prioritizing and dispatching service requests.
  • Enhanced customer satisfaction by providing timely and accurate diagnostic services for stranded motorists.
  • Performed efficient tire changes, jump starts, and lockout services to minimize customer wait times and inconvenience.
  • Provided exceptional roadside support with proficient use of diagnostic tools and equipment.
  • Maintained a clean and organized service vehicle, ensuring all necessary tools were readily available for each job.
  • Repaired and replaced worn and damaged components.

Roadside Technician

T&W Tire
02.2024 - 04.2024
  • Improved roadside assistance response times by efficiently prioritizing and dispatching service requests.
  • Performed efficient tire changes, jump starts, and lockout services to minimize customer wait times and inconvenience.
  • Maintained a clean and organized service vehicle, ensuring all necessary tools were readily available for each job.
  • Inflated tires to recommended pressure levels for tire and vehicle size.
  • Repaired punctures by locating leaks, removing embedded objects, and patching holes.
  • Dismounted, mounted, and repaired tires according to manufacturer specifications.

Windshield Technician

Dr. Louie's Auto Glass
08.2023 - 10.2023
  • Replaced seals around windows to prevent water leakage and protect surrounding structures.
  • Documented all service records and customer information to foster accuracy.
  • Provided quality auto glass installation services, windshield replacement and crack repair.
  • Worked well in a team setting, providing support and guidance.
  • Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation.
  • Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.

Retread Tire Technician

Loves Truck Solutions
06.2022 - 03.2023
  • 40 hours per week
  • 16.00 per hour
  • Would work on repair, builder, or final inspection stations depending where help was needed.
  • Each to their own responsibilities and goals
  • Patch tires and meet daily goals
  • Recap tires to their specific needed tread type and meet daily goals.
  • Inspect all tires coming out of the heat tanks and assure they were safe to send out.
  • Proven ability to learn quickly and adapt to new situations

Assistant Manager

Discount Tire
02.2019 - 02.2022
  • 50 hours per week
  • 19.25 per hour.
  • Mentored team members to enhance professional development and accountability in workplace
  • Established team priorities, maintained schedules and monitored performance
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences

Tire Technician

Discount Tire
09.2016 - 02.2019
  • 25-35 hours per week
  • 10-$14 per hour
  • Disposed of old tires correctly, meeting safety and environmental requirements
  • Repaired punctures by locating leaks, removing embedded objects, and patching holes
  • Inspected and maintained equipment to limit operational disruptions
  • Replaced and repaired tires using best practices for safe vehicle maintenance
  • Used shop machinery to balance tires and align vehicles for optimal performance
  • Educated customers about tire maintenance, repair and replacement
  • Identified problems and replaced worn tires on variety of vehicles
  • Dismounted, mounted, and repaired tires according to manufacturer specifications
  • Serviced customer vehicles quickly and accurately to meet daily appointment schedules

Teller

IBC
05.2015 - 06.2016
  • 40 hours per week
  • 8.00 per hour
  • Cashiers checks
  • Maintained friendly and professional customer interactions
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit
  • Assisted customers with banking needs and inquiries
  • Handled various accounting transactions
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
  • Disbursed cash and checks accurately while maintaining security of cash drawers

Crew Member

McDonald's
04.2014 - 04.2015
  • 40 hours per week
  • 7.25 Per hour
  • Accurately operated cash register to process customer payments
  • Packaged menu items into bags or trays and placed drink orders into carriers
  • Cleaned and maintained all areas of restaurant to promote clean image
  • Worked front counter, drive-thru and other areas
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line
  • Collaborated with team members to complete orders
  • Took orders, prepared meals, and collected payments

Education

Some College (No Degree) - Applied Science in Networking Technologies, CISCO-Red Hat Linux Administration

Laredo College
Laredo, TX

High School Diploma -

United South High School
Laredo, Tx
2014

Skills

  • Tire Casing Inspections
  • Company Procedure Adherence
  • Puncture Sealing
  • Balance Tires
  • Repair Punctures
  • Wheel Removal
  • Maintenance Management
  • Machinery Operation
  • Wheel Counterweight Determination
  • Shop Cleaning and Maintenance
  • Tire Sensor Resets
  • New Tire Installation
  • Production Goals
  • Basic Machine Operation
  • Customer Accounts Management
  • Hand and Power Tool Operation
  • Orientating and Training
  • Reporting
  • Money Handling
  • Performance Tracking and Evaluations
  • Team Motivation
  • Staff Supervision
  • Sales and Marketing
  • Customer Service and Satisfaction
  • Providing Feedback
  • Product and Service Sales
  • Goals and Performance
  • Store Improvement Skills
  • Constructive Feedback
  • Attention to Detail
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Cashier's Checks
  • Workflow Processes
  • Teller Transactions

Languages

Spanish
Native or Bilingual

Certification

  • [Private Security] License - [01/08/2024]

Timeline

Roadside Technician

Goodyear Tire & Rubber
04.2024 - Current

Roadside Technician

T&W Tire
02.2024 - 04.2024

Roadside Technician

T&W Tire
02.2024 - 04.2024

Windshield Technician

Dr. Louie's Auto Glass
08.2023 - 10.2023

Porter Supervisor

Deployed Services
05.2023 - Current

Retread Tire Technician

Loves Truck Solutions
06.2022 - 03.2023

Assistant Manager

Discount Tire
02.2019 - 02.2022

Tire Technician

Discount Tire
09.2016 - 02.2019

Teller

IBC
05.2015 - 06.2016

Crew Member

McDonald's
04.2014 - 04.2015

Some College (No Degree) - Applied Science in Networking Technologies, CISCO-Red Hat Linux Administration

Laredo College

High School Diploma -

United South High School

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Gerardo Mata