Summary
Overview
Work History
Education
Skills
Timeline
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Gerardo Mora

East Los Angeles,CA

Summary

Customer service & retail expert with nearly seven years of work experience. Have mainly dealt with shopping for customers' online orders, assisting in-store customers, cash register operation, stocking/replenishing sales floors, maintaining inventory records, taking out orders to customers, drive-thru assistance, amongst other things. Also have experience as an enumerator for the US Census Bureau, where I chiefly visited households to gather demographic data about the residents. I am a bilingual, flexible, and fast-learning team player with excellent communication skills who is proficient in providing top-quality customer service, engaging in multiple tasks at once, solving problems, and leading a team to complete tasks on time. Am also an undergraduate at Cal State LA where I will graduate with a BS in political science in June 2025.

Overview

7
7
years of professional experience

Work History

In-Store Shopper

Walmart
Rosemead, CA
04.2021 - Current
  • Go around the store with a cart, retrieving items that customers ordered online and place them into totes (also known as "walks")
  • Organize customer orders in the backroom
  • Get orders ready for curbside delivery by placing them on dollies
  • Take out orders to customers' cars
  • Man the in-store order pickup area
  • Answer customers' questions and assist them while on walks
  • Update inventory when retrieving something out of the backroom
  • Ensure that orders are complete and have no missing items
  • Box orders that are being sent out for delivery
  • Train new in-store shoppers

Customer Advocate

Target
Los Angeles, California
04.2020 - 04.2021
  • Operated the cash register & processed transactions
  • Supervised the self-checkout section
  • Provided customer service, including handling returns and issuing refunds
  • Took out orders to customers' cars
  • Restocked bags, receipt paper, and other supplies at the checkout area
  • Counted cash drawer at the beginning and end of each shift
  • Sanitized and disinfected checkout area, credit card machines, and other high-touch surfaces
  • Answered customer questions about products, services, and promotions
  • Informed customers about Target's Circle Rewards program
  • Put away baskets & carts in checkout area

Enumerator

US Census Bureau (US Department of Commerce)
Pasadena, California
08.2020 - 10.2020
  • Visited households to conduct in-person interviews for the census
  • Assisted residents in completing census forms accurately
  • Reported progress and completed work to supervisors
  • Left notices and contact information for residents who were not home
  • Collaborated with other census workers to ensure complete and accurate coverage
  • Provided language assistance for Spanish speaking residents
  • Kept detailed records of all contact attempts and interview outcomes
  • Collected and submitted time and expense records for compensation purposes
  • Team meetings to discuss our work
  • Registered all the data provided by the resident, including demographic data, size of household, etc.

Team Member

Mora's Plywood & Hardware (family-owned business)
South El Monte, CA
08.2018 - 04.2020
  • Operated the cash register and processed customer transactions
  • Answered customer questions about products, prices, and store policies
  • Assisted customers in locating items throughout the store
  • Helped load heavy orders, such as plywood or cement bags, into customers' vehicles
  • Updated inventory records when products were sold or received
  • Stocked shelves and organized merchandise displays
  • Maintained a clean and safe store environment, including sweeping floors and clearing spills
  • Received and unpacked shipments of new merchandise
  • Operated the forklift to move and store heavy pallets of merchandise in the store
  • Helped customers place orders on the phone

Crew Team Member

McDonald's
East Los Angeles
09.2017 - 08.2018
  • Operated cash register and processed payments
  • Greeted drive-thru customers and confirmed orders
  • Handed out orders at drive-thru window
  • Cleaned dining area tables and chairs
  • Restocked straws, lids, etc.
  • Maintained beverage station
  • Responded to customer inquiries
  • Swept and mopped floors
  • Assisted customers with self-order kiosks
  • Gave customers condiments, trays, etc. when asked for

Education

Bachelor of Science - Political Science

California State University, Los Angeles
Los Angeles, CA
06-2025

Skills

  • Multitasker
  • Good communicator
  • Excellent at working as part of a team
  • Provider of top quality customer service
  • Problem solver
  • Fluent in Spanish
  • Proficient in finishing tasks on time
  • Fast Learner & quick to adapt to changes
  • Leadership
  • Flexible

Timeline

In-Store Shopper

Walmart
04.2021 - Current

Enumerator

US Census Bureau (US Department of Commerce)
08.2020 - 10.2020

Customer Advocate

Target
04.2020 - 04.2021

Team Member

Mora's Plywood & Hardware (family-owned business)
08.2018 - 04.2020

Crew Team Member

McDonald's
09.2017 - 08.2018

Bachelor of Science - Political Science

California State University, Los Angeles

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Gerardo Mora