Gerardo Morales
Palmdale,CA
Summary
Dynamic manager with a proven track record at Shbu Shbu, excelling in team leadership and customer service. Skilled in resolving conflicts and enhancing satisfaction, I effectively trained staff to improve performance and foster a positive work environment. Recognized for achieving high-quality service delivery and maintaining strong relationships with clients and suppliers.
Overview
2026
2026
years of professional experience
Work History
Manager
Shbu Shbu
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Shift Manager
Walgreens
08.2023 - 03.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Detail Specialist
Mercedes
03.2022 - 03.2023
- Applied protective treatments on upholstery, leather, and vinyl for long-lasting results.
- Provided exceptional customer service by addressing questions, concerns, and feedback promptly and professionally.
- Assisted in inventory management by tracking product usage and replenishing supplies as needed.
- Reduced instances of damage claims by carefully handling customers'' vehicles during the detailing process.
- Utilized industry-standard techniques for paint correction, removing scratches, swirl marks, and other imperfections.
- Conducted thorough inspections of vehicles prior to service commencement, identifying areas requiring attention or repair.
Detail Specialist
Lexus of Mission Viejo
03.2019 - 03.2022
- Applied protective treatments on upholstery, leather, and vinyl for long-lasting results.
- Provided exceptional customer service by addressing questions, concerns, and feedback promptly and professionally.
- Boosted repeat business through consistent delivery of superior detailing services.
- Maintained a clean and organized workspace to ensure efficient completion of tasks.
- Assisted in inventory management by tracking product usage and replenishing supplies as needed.
- Reduced instances of damage claims by carefully handling customers'' vehicles during the detailing process.
- Restored headlights to improve visibility and enhance the overall look of vehicles.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Maintained clean, tidy and safe work environment.
- Washed cars and trucks daily for auto dealership.
Education
None -
El Camino College
Torrance, CAHigh School Diploma -
Inglewood High School
Inglewood, CA2002
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
Languages
Spanish
Full Professional
Timeline
Shift Manager
Walgreens
08.2023 - 03.2025
Detail Specialist
Mercedes
03.2022 - 03.2023
Detail Specialist
Lexus of Mission Viejo
03.2019 - 03.2022
Manager
Shbu Shbu
None -
El Camino College
High School Diploma -
Inglewood High School
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